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franchisor-franchisee relationship

5 Best Practices for an Ideal Franchisor–Franchisee Relationship

As the EVP of franchise operations for My Place Hotels, a leading hotel franchise company, I’ve learned that the franchisor–franchisee relationship is key to...
InterContinental Indianapolis

InterContinental Indianapolis Opens Following Property Redevelopment

InterContinental Hotels & Resorts, part of IHG Hotels & Resorts’ luxury and lifestyle portfolio, has opened its newest property, InterContinental Indianapolis. Located in the...
hotel performance

CoStar: U.S. Hotel Industry Reports Mixed Yearly Comparisons

ARLINGTON, Virginia—The U.S. hotel industry reported mixed year-over-year comparisons, according to CoStar’s latest data through Feb. 22, 2025. U.S. Hotel PerformanceFebruary 16-22, 2025Percentage change from...

Westgate Resorts Signs Agreement to Purchase Vacation Ownership Sales

ORLANDO, Florida—Westgate Resorts announced that it has signed a definitive agreement to purchase Bellevue, Washington-based Vacation Ownership Sales (VOS), which has the management and...

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point-of-sales

On Point: Today’s Point-of-Sale Systems Afford Numerous Advantages to Hoteliers and Guests

Like many parts of the guest journey, the sales transaction has been digitized to enhance convenience for customers. The point-of-sale (POS) system not only...
Anthony Melchiorri

Ask Anthony: The Benefits of American Hotel Lodging Certifications

What are the benefits of American hotel lodging certifications for professionals in the hospitality industry? First, I’d like to congratulate the new president of AHLA,...

Cvent Supplier Network Group Sourcing Volume Sets New Record

TYSONS, Virginia—Cvent announced that group sourcing volume through the Cvent Supplier Network (CSN) set a new record high in 2024, surpassing pre-pandemic numbers for...

Cendyn and Amadeus Index Shows Highest Overall Rating in Four Quarters

AUSTIN, Texas—Cendyn and Amadeus released metrics from the companies’ Hospitality Group and Business Performance Index. The Q4 2024 Index shows an overall health metric...
housekeeper preferences

5 Insights Into Housekeeper Preferences and Psychology

The expected increase in demand for hotel rooms in 2025 is a good news/bad news story for many hoteliers. Everyone’s happy with higher occupancy,...
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AHLA: Nearly Two-Thirds of Hotels Report Staffing Shortages

WASHINGTON—Hotels’ efforts including higher pay and a broadening range of benefits have improved staffing levels over the past year, but nearly two-thirds (65 percent)...
Hotel guest arriving in guestroom.

JLL Report Shows Growth for Select-Service and Extended-Stay Segments

CHICAGO—JLL's Hotels & Hospitality Group released its U.S. Select-Service and Extended-Stay Hotel Outlook 2025 report, providing an assessment of recent market trends and evaluating...
hotel construction

Lodging Econometrics: Global Hotel Construction Pipeline Reaches All-Time High Project Count

The Q4 2024 Global Hotel Construction Pipeline Trend Report from Lodging Econometrics (LE) showed that the global hotel construction pipeline continued its upward trajectory,...