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William D. Frye

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Dr. William D. Frye is a hospitality educator, researcher, consultant, and former hotel general manager. He is the co-author of AHLEI’s housekeeping textbook Managing Housekeeping Operations.
Shower head

Engineering Essentials: Electrical and Mechanical Systems Must Be Maintained

When it comes to cleaning guestrooms, the role of the engineering/maintenance department is often overlooked by housekeeping managers. However, proper maintenance of guestroom mechanical and electrical systems is important—it can prolong their use life,...
A disposable paper coffee cup sits on a wooden table

Less Is More: New Guestroom Protocols for a New Norm

Travelers have always placed guestroom cleanliness at the forefront of their lodging priorities. For this very reason, most hotel brands have developed detailed guestroom cleaning procedures and inspection protocols. With an increased focus on...
Housekeeping

Visual Message: What’s Most Important to Hotel Guests Right Now

In March, the travel industry came to an abrupt halt because of the COVID-19 pandemic. Now, as people beginning to travel again, room rate will not be the primary determinant of a booking—instead, awareness...
coronavirus basics: disinfecting

Coronavirus Basics: Important Steps That Every Hotel Must Immediately Enact

The lodging industry faces ever-increasing challenges regarding novel coronavirus (COVID-19). They include an unanticipated significant drop in occupancy, massive employee layoffs, and in some cases, the shuttering of hotels for indeterminate periods of time....
Caution wet floor

Look Out! Helping Guests Be More Aware of Their Surroundings

Guests rarely encounter the housekeeping attendants who clean their accommodations, maintain the hotel’s public areas, and process the hotel’s laundry. The majority of this work is completed behind the scenes or when guests are...
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