Home Authors Posts by William D. Frye

William D. Frye

Avatar
32 POSTS 0 COMMENTS
William D. Frye, Ph.D., CHE, CHO, CHIA, is a Visiting Associate Professor in the Hart School of Hospitality, Sport and Recreation Management at James Madison University and co-author of AHLEI’s housekeeping textbook Managing Housekeeping Operations.
Linens

Flat or Fitted Sheets? Examining The Benefits Of Both

Much like the chicken and egg debate, hoteliers have been deliberating for years about whether to use fitted sheets over the mattress pad, or to remain using a flat sheet with mitered corners. Here are...
Housekeeping investments

Three Housekeeping Investments To Enhance Guestrooms

Hotels typically renovate their guestrooms every five to 10 years. While financial resources must be expended on tangibles like FF&E during a PIP, there are other areas—such as housekeeping—that also necessitate investments to ensure...
Opening hotel room door

Lost and Found: Legal Implications and Guest Expectations

Sometimes, guests forget to take all of their belongings with them when they check out of a hotel. When a room attendant finds left-behind items, this can create a legal duty on the part...
Hotel guestroom door lock, security — employee safety

Five Security-Related Tasks For Room Attendants

Room attendants may be the hotel employees that visit guestrooms every day, but it is not uncommon that they overlook simple, but necessary, security-related tasks when servicing a guestroom. Train, coach, and audit all...
Housekeeping cleaning cart

Overcoming Three Common Disruptions to Efficient Housekeeping

Housekeeping is a methodical and repetitive process that requires acute attention to detail. To ensure that nothing is missed, room attendants are trained to follow the same steps in sequential order in each guestroom....
CLOSE
CLOSE