William D. Frye
Dr. William D. Frye is a hospitality educator, researcher, consultant, and former hotel general manager. He is the co-author of AHLEI’s housekeeping textbook Managing Housekeeping Operations.
Visual Message: What’s Most Important to Hotel Guests Right Now
In March, the travel industry came to an abrupt halt because of the COVID-19 pandemic. Now, as people beginning to travel again, room rate will not be the primary determinant of a booking—instead, awareness...
Coronavirus Basics: Important Steps That Every Hotel Must Immediately Enact
The lodging industry faces ever-increasing challenges regarding novel coronavirus (COVID-19). They include an unanticipated significant drop in occupancy, massive employee layoffs, and in some cases, the shuttering of hotels for indeterminate periods of time....
Look Out! Helping Guests Be More Aware of Their Surroundings
Guests rarely encounter the housekeeping attendants who clean their accommodations, maintain the hotel’s public areas, and process the hotel’s laundry. The majority of this work is completed behind the scenes or when guests are...
Daily Special: Rotational Cleaning Helps Ensure Cleanliness
Servicing guestrooms can sometimes involve more than 100 individual tasks. However, some of these tasks only need to be completed on a weekly or monthly basis. This is where the Daily Special comes in....
Flat or Fitted Sheets? Examining the Benefits of Both
Much like the chicken and egg debate, hoteliers have been deliberating for years about
whether to use fitted sheets over the mattress pad, or to remain using a flat sheet with mitered corners. Here are...
