William D. Frye
William D. Frye, Ph.D., CHE, CHO, CHIA, is a Visiting Associate Professor in the Hart School of Hospitality, Sport and Recreation Management at James Madison University and co-author of AH&LEI’s housekeeping textbook Managing Housekeeping Operations.
Overcoming Three Common Disruptions to Efficient Housekeeping
Housekeeping is a methodical and repetitive process that requires acute attention to detail. To ensure that nothing is missed, room attendants are trained to follow the same steps in sequential order in each guestroom....
Three Tips for Training New Room Attendants
Guestroom cleaning is labor intensive, repetitive, and requires careful attention to detail. Hence, it is understandable that when training new room attendants, it will take time for employees to master each aspect of the...
Preserving Mattresses: When (and if) to Rotate or Flip
For hoteliers, the expense of replacing mattresses can be huge, as one mattress alone may be the single most expensive piece of furniture in a guestroom. Mattresses are also subject to extensive use, and...
Technology Innovations for the Future: What To Expect in Room Attendance Efficiency
Guestroom cleaning is one area where advances in technology have far surpassed their implementation. While the vast majority of hotels still rely on handwritten and computer-generated room assignment lists, expect this to change in...
A Simple Method for Cleaning Ceilings and Vertical Surfaces
How can room attendants remove the hair, lint fibers, and dust that tend to accumulate on walls and ceilings? And why does it seem that the more housekeepers try to dust ceilings and vertical...
Public Area Housekeeping Basics: Timing, Signage, and Vigilance Are Key
The public areas of a hotel receive considerable traffic and require housekeeping attention to keep them looking clean and orderly. Here are a few things to remember when planning your hotel’s public cleaning:
Timing is...
