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William D. Frye

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Dr. William D. Frye is a hospitality educator, researcher, consultant, and former hotel general manager. He is the co-author of AHLEI’s housekeeping textbook Managing Housekeeping Operations.
housekeeping

How Do You Know When Your Housekeepers Are in Duress?

For many lodging properties, the housekeeping department employs more associates than any other, often numbering in the dozens or even hundreds. And most of the time, these room attendants, common area cleaners, housemen, and...

Room Attendant Oversights That Really Irritate Guests

As the poet Emily Dickinson reminded us, “If you take care of the small things, the big things take care of themselves.” Indeed, often it is the small oversights by room attendants that can...
safety and security

Quick-Check Safety and Security Items in Guestrooms

When it comes to servicing guestrooms, housekeepers must observe and report any deficiencies that may compromise guest safety and security. Following are several “quick check” items that room attendants should inspect every time they...
room types

The Right Mix of Room Types for Leisure Travelers

With multiple reports that travel this summer will exceed that of previous years by more than 30 percent, it is important to reconsider your hotel’s room type configuration. As a matter of affordability, organized...

Housekeeping’s Role in Combatting Human Trafficking

Human trafficking generates about $150 billion a year globally in illegal profits and poses a complicated challenge for both hotel chains and independent properties. In 2020, there were more than 10,000 reported cases of...