William D. Frye
Dr. William D. Frye is a hospitality educator, researcher, consultant, and former hotel general manager. He is the co-author of AHLEI’s housekeeping textbook Managing Housekeeping Operations.
Up Front: Keeping Up Curb Appeal
Many travelers will hit the road this summer, increasing the need for enhanced curbside appeal at hotels near mainline routes. And while the adage reminds us to “not judge a book by its cover,”...
Good Housekeeping: Developing a Rotational Guestroom Use Strategy
Hotels typically do not run full occupancy daily. A unified strategy between the housekeeping department and the front office can stratify which guestrooms should be placed in service and assigned during slack periods. Here’s...
Servicing Accessible Rooms
The housekeeping department plays an important role in helping to ensure that a hotel is able to accommodate guests with disabilities. Too often, impediments to access are overlooked or forgotten. Here are some important...
Check It or Remove It: The Two Absolute Minimum Requirements for Room Attendants
Housekeeping standards for cleaning guestrooms often vary amongst brands and franchisors. Luxury brands require housekeepers to perform more meticulous cleaning due to more elegant furnishings and amenities, increased expectations from prospective guests, and higher...
Key Investments for the Housekeeping Department: Where Not To Skimp
The housekeeping department is classified as a “support center”—it generates no direct revenues and can only contribute to a hotel’s bottom line by minimizing its spending. With regards to housekeeping, the only thing that...