William D. Frye
Dr. William D. Frye is a hospitality educator, researcher, consultant, and former hotel general manager. He is the co-author of AHLEI’s housekeeping textbook Managing Housekeeping Operations.
Accommodating Feather-Free Requests and Allergy Concerns
While research sponsored by the National Institutes of Health has determined that feather allergy is very rare, many individuals suffer from adverse health effects from products that incorporate feather materials. According to the Mayo...
How Do You Know When Your Housekeepers Are in Duress?
For many lodging properties, the housekeeping department employs more associates than any other, often numbering in the dozens or even hundreds. And most of the time, these room attendants, common area cleaners, housemen, and...
Room Attendant Oversights That Really Irritate Guests
As the poet Emily Dickinson reminded us, “If you take care of the small things, the big things take care of themselves.” Indeed, often it is the small oversights by room attendants that can...
Quick-Check Safety and Security Items in Guestrooms
When it comes to servicing guestrooms, housekeepers must observe and report any deficiencies that may compromise guest safety and security. Following are several “quick check” items that room attendants should inspect every time they...
The Right Mix of Room Types for Leisure Travelers
With multiple reports that travel this summer will exceed that of previous years by more than 30 percent, it is important to reconsider your hotel’s room type configuration. As a matter of affordability, organized...