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William D. Frye

Dr. William D. Frye is a hospitality educator, researcher, consultant, and former hotel general manager. He is the co-author of AHLEI’s housekeeping textbook Managing Housekeeping Operations.
dining and wellness

Supporting Guests’ Dining and Wellness Needs

Though not its primary focus, there are a handful of ways that the housekeeping department can support the dining and wellness needs of hotel guests, especially for limited-service and select-service properties. Food & Beverage If your...
guestroom cleaning protocol

The New Guestroom Cleaning Protocol

As hotels continue to struggle to fully staff their housekeeping departments in a post-COVID environment, many properties are opting to offer guestroom cleaning only upon guest request, turnover, or in increments of three days...

Up Front: Keeping Up Curb Appeal

Many travelers will hit the road this summer, increasing the need for enhanced curbside appeal at hotels near mainline routes. And while the adage reminds us to “not judge a book by its cover,”...
guestroom use strategy

Good Housekeeping: Developing a Rotational Guestroom Use Strategy

Hotels typically do not run full occupancy daily. A unified strategy between the housekeeping department and the front office can stratify which guestrooms should be placed in service and assigned during slack periods. Here’s...
servicing accessible rooms

Servicing Accessible Rooms

The housekeeping department plays an important role in helping to ensure that a hotel is able to accommodate guests with disabilities. Too often, impediments to access are overlooked or forgotten. Here are some important...