William D. Frye
William D. Frye, Ph.D., CHE, CHO, CHIA, is a Visiting Associate Professor in the Hart School of Hospitality, Sport and Recreation Management at James Madison University and co-author of AHLEI’s housekeeping textbook Managing Housekeeping Operations.
Look Out! Helping Guests Be More Aware of Their Surroundings
Guests rarely encounter the housekeeping attendants who clean their accommodations, maintain the hotel’s public areas, and process the hotel’s laundry. The majority of this work is completed behind the scenes or when guests are...
Daily Special: Rotational Cleaning Helps Ensure Cleanliness
Servicing guestrooms can sometimes involve more than 100 individual tasks. However, some of these tasks only need to be completed on a weekly or monthly basis. This is where the Daily Special comes in....
Flat or Fitted Sheets? Examining the Benefits of Both
Much like the chicken and egg debate, hoteliers have been deliberating for years about
whether to use fitted sheets over the mattress pad, or to remain using a flat sheet with mitered corners. Here are...
Three Housekeeping Investments To Enhance Guestrooms
Hotels typically renovate their guestrooms every five to 10 years. While financial resources must be expended on tangibles like FF&E during a PIP, there are other areas—such as housekeeping—that also necessitate investments to ensure...
Lost and Found: Legal Implications and Guest Expectations
Sometimes, guests forget to take all of their belongings with them when they check out of a hotel. When a room attendant finds left-behind items, this can create a legal duty on the part...
