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William D. Frye

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Dr. William D. Frye is an Associate Professor in the College of Hospitality and Tourism Management at Niagara University and co-author of AH&LEI’s housekeeping textbook Managing Housekeeping Operations.
Room Attendants

Three Tips for Training New Room Attendants

Guestroom cleaning is labor intensive, repetitive, and requires careful attention to detail. Hence, it is understandable that when training new room attendants, it will take time for employees to master each aspect of the...
mattress

Preserving Mattresses: When (and if) to 
Rotate or Flip

For hoteliers, the expense of replacing mattresses can be huge, as one mattress alone may be the single most expensive piece of furniture in a guestroom. Mattresses are also subject to extensive use, and...
Linens

Technology Innovations for the Future: What To Expect in Room Attendance Efficiency

Guestroom cleaning is one area where advances in technology have far surpassed their implementation. While the vast majority of hotels still rely on handwritten and computer-generated room assignment lists, expect this to change in...
Housekeeping

A Simple Method for Cleaning Ceilings and Vertical Surfaces

How can room attendants remove the hair, lint fibers, and dust that tend to accumulate on walls and ceilings? And why does it seem that the more housekeepers try to dust ceilings and vertical...
Housekeeping

Public Area Housekeeping Basics: Timing, Signage, and Vigilance Are Key

The public areas of a hotel receive considerable traffic and require housekeeping attention to keep them looking clean and orderly. Here are a few things to remember when planning your hotel’s public cleaning:   Timing is...

Color-Coded Cleaning: Preventing Cross-Contamination

Selecting the right tools for each housekeeping task is imperative, not only to achieve a high level of cleanliness, but also to prevent cross-contamination and to control potential infection. Consider implementing a color-coded system...
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