Safety

Minimizing Safety Risks and Workers Compensation Premiums

Having a culture of safety, says Dan Killins, is an essential element in minimizing on-the-job injuries and illnesses that can lead to potentially higher...
walkie talkie - legacy communication systems

Making the Switch from Legacy Systems: Five Questions To Ask

More than three in four Americans own smartphones today, according to Pew Research Center—up from just 35 percent in 2011. In less than a...
Online Star Rating

The Room Key: How Can a Hotel Improve Its Online Rating?

The Room Key is LODGING's advice column for hoteliers, managers, and team members at all levels of hospitality. Have a question for our experts? Submit it...
Marketing costs

Earn More Loyal Guests by Getting Reservation Sales and Marketing Teams on the Same...

For decades, the reservation sales team has been the last stop at the morning debrief in terms of understanding how a hotel is performing...
Guest feedback

Three Tips for Keeping Up With Guest Feedback

Hotels today must keep up with guest feedback in real-time across a myriad of platforms ranging from social media to online review sites. Bruce...
Hotel guestroom door lock, security

In Case of Emergency: The Rise of Hotel Panic Buttons

Housekeeping is one of the most dangerous jobs in a hotel. A threatening guest, mistakenly mixed chemicals, and dangerous items left in guestrooms are...

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Hospitality Certifications

AHLEI Adds Unconscious Bias Suite for Employees, Managers

CHICAGO—Welcoming all kinds of people is the heart of hospitality, so awareness of unconscious bias is necessary for hospitality operations to build a positive business...
Hotel Industry Employees

These Hotel Companies Are Among the Best Large Employers for 2019

Forbes, in partnership with the research firm Statista, this week released its annual list of America's Best Large Employers for 2019. The firm compiled...
Homewood Suites by Hilton Dover

Homewood Suites by Hilton Dover Completes $2 Million Renovation

Dover, N.H.—The Homewood Suites by Hilton Dover recently completed a $2 million renovation to its 88-room, all-suite property. Led by Granite State Contract Furnishings,...

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