The Room Key: What Do You Do With an Intoxicated Guest?
The Room Key is LODGING's advice column for hoteliers, managers, and team members at all levels of hospitality. Have a question for our experts? Submit it...
When Guests Forgo Housekeeping, These Hotels Donate To St. Jude Children’s Research Hospital
Staffing shortages—especially in housekeeping—are an industry-wide issue. In 2017, Joe Viglietta, COO of Vista Host Hotel Development & Management, wanted to create a housekeeping...
Unit-Level Hotel Marketing: P&L Reveals Changes in Department Functions
Technology, online intermediaries, social media, revenue management software, shared services, and the proliferation of market intelligence reports have reshaped the way hotel sales and...
The Room Key: Raising a Hotel’s Status
The Room Key is LODGING's advice column for hoteliers, managers, and team members at all levels of hospitality. Have a question for our experts? Submit it...
Offering Hotel Employees More Than the Standard Benefits Package
Employers are beginning to see different generations, from Generation Z to Baby Boomers, across their workforce. They are all unique individuals with different troubles...
Social Media Influencers Aren’t Just for Luxury Brands
Luxury hotels have been tapping into social media influencers since they emerged. Private islands, five-star stays, exorbitant room service, private butlers, and Instagram-worthy photo...
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Wyndham Rewards Announces Expanded Services and New Features
This morning, Wyndham Hotels & Resorts announced the launch of several new features for their Wyndham Rewards loyalty program. Based on the needs of...
HRI Properties Breaks Ground on Dual-Branded Hyatt Place and Hyatt House in Tampa
TAMPA, Fla.—HRI Properties (HRIP) and Hyatt recently broke ground on a dual-branded Hyatt Place and Hyatt House in downtown Tampa. The Hyatt Place and Hyatt...
IHG Plans To Launch an All-Suites, Upper-Midscale Brand in 2019
InterContinental Hotels Group (IHG) today released its earnings results for 2018 and an outline of the company's growth plans for 2019. Recording $27.6 billion...
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