Lost and Found: Legal Implications and Guest Expectations
Sometimes, guests forget to take all of their belongings with them when they check out of a hotel. When a room attendant finds left-behind...
Reconsidering Cleaning Processes and Products With Wellness in Mind
Wellness is a top trend in hospitality, with leading organizations investing in gyms, in-room fitness programs, spas, nutrition, and more to meet guests' needs...
When Guests Forgo Housekeeping, These Hotels Donate To St. Jude Children’s Research Hospital
Staffing shortages—especially in housekeeping—are an industry-wide issue. In 2017, Joe Viglietta, COO of Vista Host Hotel Development & Management, wanted to create a housekeeping...
Five Security-Related Tasks For Room Attendants
Room attendants may be the hotel employees that visit guestrooms every day, but it is not uncommon that they overlook simple, but necessary, security-related...
How Hotels Could Benefit From Bacteria-Killing Lighting
After her grandmother contracted MRSA during a hospital stay, Colleen Costello co-founded Vital Vio, a company that makes bacteria-killing lighting to combat the spread...
The Future of Hotel Housekeeping
When the LODGING team first met Maidbot founder and CEO Micah Green in 2016, his company was a small robotics startup in the midst...
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Five Markets With the Most Hotel Construction
Analysts at Lodging Econometrics recently reported the top five markets with the largest hotel construction pipelines for the third quarter of 2018. The number...
15 Women Moving Up Hospitality’s Career Ladder
Over the past few years, more and more women seem to be climbing to the top ranks of the hotel industry. This isn’t a coincidence—woman...
The Room Key: How To Handle an Angry Guest
The Room Key is LODGING's advice column for hoteliers, managers, and team members at all levels of hospitality. Experts will answer questions on everything from...
14 Hotel Companies Among 2019 Best Employers for Diversity
Fourteen hotel companies are among this year's Best Employers for Diversity, according to Forbes magazine. The list, which recognizes organizations for their commitment to...
