Cost Control: Hotels Continue Adjusting Approach to Labor Costs
The pandemic has affected all aspects of hotel operations, including cost allocation and staffing practices. With labor remaining a moving target for the industry,...
Good Housekeeping: Developing a Rotational Guestroom Use Strategy
Hotels typically do not run full occupancy daily. A unified strategy between the housekeeping department and the front office can stratify which guestrooms should...
Trends in Rooms Department Costs: A Study in Fixed and Variable Expenses
During 2020, most U.S. hotel operators limited or eliminated cleaning stayover rooms and serving complimentary breakfast and/or evening cocktail receptions to reduce contact between...
Servicing Accessible Rooms
The housekeeping department plays an important role in helping to ensure that a hotel is able to accommodate guests with disabilities. Too often, impediments...
HotStats: The Future of Housekeeping
Hotels struggled to remain profitable in 2020, and breaking even was considered positive. In order to stay in business, many hotels cut services where...