AI virtual agent

RLH Corporation Launches AI Virtual Agent for Central Reservations

DENVER—RLH Corporation announced today that the company has deployed an industry-first artificial intelligence (AI) virtual agent for central reservations to support all of its...
A bee hotel at Vancouver’s Fairmont Waterfront (Photo courtesy of Fairmont Hotels & Resorts)

Fairmont Hotels & Resorts Launches Live Hive Monitoring of On-Property Bee Hotels

To celebrate Pollinator Month, Fairmont Hotels & Resorts has announced the next evolution of its Bee Sustainable programming with the launch of a new...
Holiday Inn's 'We're there' campaign focuses on human connections

IHG Launches Global Campaign for Holiday Inn and Holiday Inn Express Focused on Human...

ATLANTA—IHG Hotels & Resorts this week launched a global marketing campaign for the company’s two largest brands, Holiday Inn and Holiday Inn Express. The...
Aiden by Best Western @ Austin City Hotel

Best Western’s New Aiden Brand Opens First U.S. Location in Austin

PHOENIX—Best Western Hotels & Resorts today announced the arrival of Aiden by Best Western in Austin, Texas. The first U.S. location for the company’s...
Group business hotel - corporate travel

Choice Hotels Invests in Corporate Travel

ROCKVILLE, Md.—Choice Hotels International, Inc. is looking to capitalize on its long-term, strategic investments to its brand portfolio and technology infrastructure as it seeks...
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New York City

Five Markets With the Most Hotel Construction

Analysts at Lodging Econometrics recently reported the top five markets with the largest hotel construction pipelines for the third quarter of 2018. The number...
Women in LODGING 2018

15 Women Moving Up Hospitality’s Career Ladder

Over the past few years, more and more women seem to be climbing to the top ranks of the hotel industry. This isn’t a coincidence—woman...
A diverse team holds hands, representing diversity and workplace culture

14 Hotel Companies Among 2019 Best Employers for Diversity

Fourteen hotel companies are among this year's Best Employers for Diversity, according to Forbes magazine. The list, which recognizes organizations for their commitment to...
angry guest

The Room Key: How To Handle an Angry Guest

The Room Key is LODGING's advice column for hoteliers, managers, and team members at all levels of hospitality. Experts will answer questions on everything from...
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