RLH Corporation Launches AI Virtual Agent for Central Reservations
DENVER—RLH Corporation announced today that the company has deployed an industry-first artificial intelligence (AI) virtual agent for central reservations to support all of its...
Fairmont Hotels & Resorts Launches Live Hive Monitoring of On-Property Bee Hotels
To celebrate Pollinator Month, Fairmont Hotels & Resorts has announced the next evolution of its Bee Sustainable programming with the launch of a new...
IHG Launches Global Campaign for Holiday Inn and Holiday Inn Express Focused on Human...
ATLANTA—IHG Hotels & Resorts this week launched a global marketing campaign for the company’s two largest brands, Holiday Inn and Holiday Inn Express. The...
Best Western’s New Aiden Brand Opens First U.S. Location in Austin
PHOENIX—Best Western Hotels & Resorts today announced the arrival of Aiden by Best Western in Austin, Texas. The first U.S. location for the company’s...
Choice Hotels Invests in Corporate Travel
ROCKVILLE, Md.—Choice Hotels International, Inc. is looking to capitalize on its long-term, strategic investments to its brand portfolio and technology infrastructure as it seeks...
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Five Markets With the Most Hotel Construction
Analysts at Lodging Econometrics recently reported the top five markets with the largest hotel construction pipelines for the third quarter of 2018. The number...
15 Women Moving Up Hospitality’s Career Ladder
Over the past few years, more and more women seem to be climbing to the top ranks of the hotel industry. This isn’t a coincidence—woman...
14 Hotel Companies Among 2019 Best Employers for Diversity
Fourteen hotel companies are among this year's Best Employers for Diversity, according to Forbes magazine. The list, which recognizes organizations for their commitment to...
The Room Key: How To Handle an Angry Guest
The Room Key is LODGING's advice column for hoteliers, managers, and team members at all levels of hospitality. Experts will answer questions on everything from...
