Walking the Walk
Scott Reents, general manager at the Tuxon Hotel Tucson—a former Motel 6 that is now a full-service boutique hotel—said that despite the overhaul of...
‘The Starbucks Effect’
The idea of sitting down to a heavy breakfast early in the morning may not appeal to a certain kind of traveler with a...
Staying Ahead of Battery Failure
Hotels depend on battery power for numerous devices throughout their properties, including emergency lighting, door locks, and panic buttons, as well as soap dispensers,...
The Value of Opting Out
Many of the changes most apparent now in housekeeping—movement away from plastic bottles for water and amenities, “eco-friendly” optional linen changes, and technology for...
Strategies for Managing & Communicating with Multicultural Employees
Today’s increasingly globalized world includes a growing number of non- and limited-English-proficient (LEP) employees, enriching the workplace with unique perspectives and traditions. Yet this...