Home Guest Experience

Guest Experience

Building Relationships: Creative Ways to Impact Customer Retention

Hospitality was one of the industries hardest hit by pandemic shutdowns, travel restrictions, and canceled events. As demand returns for leisure travel, events including...
sourcing sustainable amenities

Five Things to Know About Sourcing Sustainable Amenities

According to Chris Breen, head of partnerships at Public Goods, which creates sustainable products for consumers and—increasingly—hospitality businesses, the key to procuring amenities that...
turn up service

IHG Hotels & Resorts Launches Bookable Turn Up Service in NYC

ATLANTA—IHG Hotels & Resort’s voco hotels launches new bookable Turn Up Service rooms in New York City. The limited-edition rooms will provide guests with...
Wyndham's Road Trip Planner

Wyndham Launches New In-App Planning and Booking Tool: Road Trip Planner

At the height of the pandemic in September 2020, Wyndham introduced its Wyndham Hotels & Resorts mobile app to serve as a foundation for...
bulk amenities

YOTEL and Urban Jungle Announce a Global Partnership

Global hotel group YOTEL and beauty brand Urban Jungle have announced a world exclusive partnership. YOTELs will become the first hotels in the world...

Most Popular

STR: U.S. Weekly RevPAR Continues to Climb on a Nominal Basis

HENDERSONVILLE, Tennessee—U.S. hotel performance continued to climb with another weekly record established for revenue per available room (RevPAR) on a nominal basis, according to...

Duetto Announces Increase in Hotels Adopting Its Technology Solutions

SAN FRANCISCO—Duetto has seen an increase in hotels adopting its cloud-based technology solutions. The company announced an 83.8 percent increase in rooms signed in...
Changing Fast - Technologies

Enseo Enables Volara to In-Room TV and Room Control Solutions

PLANE, Texas—Enseo and Volara have integrated to voice-enable Enseo’s in-room TV and room controls solutions. The integration with Volara enables guests to use voice...