Home Guest Experience

Guest Experience

Roat trip, fall travel

Reimagining Travel: Attracting Customers As Demand Shifts

The pandemic forced shifts in the way the world works and travels, presenting significant near-term challenges that unlock opportunities for hospitality businesses to reimagine...
Willowbrook Spa

Wellness Offerings Can Create a Holistic Hotel Experience

Across the United States, many travelers believe they need a break. In response, hotels are implementing wellness packages, products, and partnerships to appeal to...
hotel lighting

Saving Energy Without Sacrificing Guest Comfort

Guestrooms in economy, mid-range, and luxury hotels must achieve, at minimum, a pleasant guest experience and compliance with the applicable energy codes. Code compliance...
I Prefer Hotel Rewards

Preferred Hotels & Resorts Updates its I Prefer Hotel Rewards Program

NEW YORK—Preferred Hotel Group, which operates Preferred Hotels & Resorts and the newly launched Beyond Green, announced a series of updates to its I...

J.D. Power: North American Hotel Guests Want Pre-Pandemic Amenities Back

Frontline hotel staff did not have an easy job during the past year. Tasked with enforcing mask mandates, reminding guests which services were temporarily...

Most Popular

September 2021

STR: U.S. Hotel Occupancy Hits a Four-Week High

HENDERSONVILLE, Tennessee—According to STR's latest data, U.S. hotel occupancy reached a four-week high from September 12-18, 2021. U.S. Hotel Performance September 12-18, 2021 Percentage change from 2019...
Arash Azarbarzin

Arash Azarbarzin Named CEO of Highgate

Highgate, a real estate investment and hospitality management company, announced the appointment of industry pioneer Arash Azarbarzin to CEO. The hire signifies Highgate's focus...
sustainability commitments

Four Things to Know About Balancing Hygiene and Sustainability Commitments

As travel returns, cleanliness throughout hotels remains critical to guests’ health and satisfaction. At the same time, the pressure on the travel industry to...
CLOSE
CLOSE