Caution wet floor

Look Out! Helping Guests Be More Aware of Their Surroundings

Guests rarely encounter the housekeeping attendants who clean their accommodations, maintain the hotel’s public areas, and process the hotel’s laundry. The majority of this...
NEW YORK - CIRCA OCTOBER 2016: The white interior of the Oculus, the World Trade Center station in Lower Manhattan, New York City, USA; Shutterstock ID 1052312843 - InterContinental ICons

InterContinental Hotels & Resorts Highlights Top Multi-Sensory Experiences in Seven Cities

InterContinental Hotels & Resorts this week introduced InterContinental ICons: iconic sights, sounds, tastes, smells and sensations in seven cities around the world. The list...
bulk amenities

Radisson Hotel Group to Roll Out Bulk Amenities and Reduce Plastic by 2022

Radisson Hotel Group this week became the latest hospitality company to announce a plastic reduction plan, which includes the introduction of bulk amenities in...
service recovery

Service Sells: The Psychology of Service Recovery in Hospitality

Consumer psychology is a fascinating thing. Brands across industries harness the deeply rooted needs, desires, and even fears of the public to sell things...
Plaza Hotel Pioneer Park

Plaza Hotel Pioneer Park Asks Public to Submit Stories From its History

El Paso, Texas — As the Plaza Hotel Pioneer Park prepares to unveil its reimagining in the spring of 2020, the property is asking...

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Coronavirus impact on economy

UPDATED: How Hotel Brands Are Responding to COVID-19

Leading hotel brands have responded to the COVID-19 pandemic in various ways—from temporarily suspending brand standards and cutting franchise fees to opening their services...
Two River Casino Hotel

Two River Casino Hotel in Rhode Island Transforms into COVID-19 Testing Site

PROVIDENCE, R.I. — Twin River Casino Hotel in Lincoln, Rhode Island, is now serving as a drive-through site for the rapid COVID-19 tests. According to...
AHLA Hospitality for Hope

15,000 U.S. Hotels Sign Up to Support Healthcare Community

WASHINGTON, D.C. — The American Hotel and Lodging Association (AHLA) announced today that more than 15,000 hotels have signed up for its new initiative,...

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