Lost and Found: Legal Implications and Guest Expectations
Sometimes, guests forget to take all of their belongings with them when they check out of a hotel. When a room attendant finds left-behind...
Ensuring Hotel Websites Are ADA Compliant
Hotels, as places of public accommodation, have long been targets of lawsuits by individuals and public advocacy organizations under Title III of the Americans...
Three Technology Investments Hoteliers Should Consider for 2019
Admit it: When you first unboxed your Amazon Alexa, you thought it was going to change your world.
Your favorite song would begin playing when...
Survey Shows What Guests Actually Want From Hotels
NEW YORK—According to a new poll conducted by research firm YouGov and commissioned by hotel operations platform ALICE, 81 percent of consumers would like...
Historic Hotels of America’s Most Haunted Properties
WASHINGTON, D.C. — Historic Hotels of America has over 300 hotels with long and storied histories, some of which have reported ghosts and paranormal...
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Hyatt to Reduce Plastic Waste With Bulk Bathroom Amenities and Water Stations
CHICAGO — Hyatt Hotels Corporation has announced a series of initiatives to reduce plastic waste at its hotels globally, including introducing large-format bathroom amenities...
Kimpton Spotlights 15 Culinary and Cocktail Trends for the Year Ahead
SAN FRANCISCO — Black pepper ice cream, coconut ceviche, and Japanese whiskey highballs are just a few trends that will be popular in 2020,...
Five Elements That Make Guests Feel at Home in Hotels
The days of matching décor and furniture in every hotel guestroom are fading away. More recently, guests expect their accommodations to act as a...
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