Three Things Hoteliers Should Know About Personalizing Guest Experiences
Hoteliers often pride themselves on providing a positive guest experience. Much of that discussion focuses on the on-property experience. While on-property happenings are certainly...
Reimagining Travel: Attracting Customers As Demand Shifts
The pandemic forced shifts in the way the world works and travels, presenting significant near-term challenges that unlock opportunities for hospitality businesses to reimagine...
Saving Energy Without Sacrificing Guest Comfort
Guestrooms in economy, mid-range, and luxury hotels must achieve, at minimum, a pleasant guest experience and compliance with the applicable energy codes. Code compliance...
Feedback Loop: How the Hospitality Industry Can Improve Customer Experience Post COVID-19
The hospitality industry may be the industry most heavily affected by COVID-19. People have not traveled; they have hunkered down at home while holiday...
Technology’s Impact on the Future of Business Travel
The COVID-19 pandemic forced companies to forego business travel and embrace virtual meetings, but as travel restrictions ease, the hotel industry is ready to...