Three Technology Investments Hoteliers Should Consider for 2019
Admit it: When you first unboxed your Amazon Alexa, you thought it was going to change your world.
Your favorite song would begin playing when...
Three Ways Luxury Hotels Can Use Technology To Improve Service
As the travel and tourism industry grows, the global luxury hotel market is expected to reach $232 billion by the end of 2025, according...
When Illness Strikes Out-of-Town Guests
Even the most careful of vacation plans rarely take into consideration what to do in case of unexpected illness or injury. While serious accidents...
12 Considerations for Keeping Guests Safe During a Storm
The wind blows, the waters rise, and the lights flicker. How can hospitality providers protect guests? As regions of the country move into the...
Six Missteps to Avoid When Capturing and Actioning Guest Feedback
In today's economy, consumers are highly informed and offer loyalty to brands with certain expectations for communication between brands and their customers. In this...
Four Takeaways from J.D. Power’s Guest Satisfaction Study
Guest satisfaction is of the utmost importance to hotels, and guests are happier than ever, according to the J.D. Power 2018 North America Hotel...
Most Popular
Five Markets With the Most Hotel Construction
Analysts at Lodging Econometrics recently reported the top five markets with the largest hotel construction pipelines for the third quarter of 2018. The number...
The Room Key: How To Handle an Angry Guest
The Room Key is LODGING's advice column for hoteliers, managers, and team members at all levels of hospitality. Experts will answer questions on everything from...
12 Ways to Increase Hotel Security
Even when hotels have strong security policies and procedures in place, they are still vulnerable to cyber attacks, break-ins, theft, fraud, and other crimes....
Mountain Lake Lodge—Home of ‘Dirty Dancing’—Makes a Renovation Comeback
Located on an extensive 2,600-acre nature preserve in Pembroke, Va., Mountain Lake Lodge has an interesting history, to say the least. Opened in 1851 and purchased...