Contactless Guest Experience

Five Things to Keep in Mind When Creating Contactless Guest Experiences

Because of the COVID-19 pandemic, many hoteliers are researching what it would take to create a contactless guest experience. A contactless hotel experience would...
virtual F&B events - cooking

Hotel Creates Chef-Assisted Virtual F&B Events

Although the Hilton Harrisburg has remained open throughout the COVID-19 pandemic, there are few hotel guests these days, and F&B is restricted to takeout....
woman cooking with computer

Launching Virtual Services in the Time of Self Isolation

As millions of people self-isolate during the COVID-19 crisis, they are searching for ways to connect with experiences and events from the safety of...
Caution wet floor

Look Out! Helping Guests Be More Aware of Their Surroundings

Guests rarely encounter the housekeeping attendants who clean their accommodations, maintain the hotel’s public areas, and process the hotel’s laundry. The majority of this...
service recovery

Service Sells: The Psychology of Service Recovery in Hospitality

Consumer psychology is a fascinating thing. Brands across industries harness the deeply rooted needs, desires, and even fears of the public to sell things...
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A diverse team holds hands, representing diversity and workplace culture

14 Hotel Companies Among 2019 Best Employers for Diversity

Fourteen hotel companies are among this year's Best Employers for Diversity, according to Forbes magazine. The list, which recognizes organizations for their commitment to...
cockroach pests

How to Spot and Get Rid of Common Household Pests in Hotels

Running a business in the hospitality industry is a tough task, and when pests are added to the equation, it can get even more...
New York City

Five Markets With the Most Hotel Construction

Analysts at Lodging Econometrics recently reported the top five markets with the largest hotel construction pipelines for the third quarter of 2018. The number...
Women in LODGING 2018

15 Women Moving Up Hospitality’s Career Ladder

Over the past few years, more and more women seem to be climbing to the top ranks of the hotel industry. This isn’t a coincidence—woman...
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