J.D. Power Evaluates Guest Satisfaction Among Large Third-Party Management Companies
TROY, Mich.—Even in the age of digitally enabled contactless hotel bookings and hand-sanitized check-ins, a key element driving hotel guest satisfaction with third-party management...
Google and Volara Partner on Contactless Guest Engagement Solution
NEW YORK — Google and Volara are partnering to deploy a contactless guest engagement and touchless room controls solution that facilitates private, automated, and...
Hotels Require Guests to Wear Face Masks in Public Spaces
Several major hotel brands this week announced policies requiring face masks across public areas in hotels. On Tuesday, Hyatt announced that beginning on July...
Three Takeaways From Deloitte’s Research on Summer Travel Spending and Intentions
As the summer travel season coincides with the easing of some stay-at-home orders, people are starting to hit the road once more and plan...
How Hotels Can Bounce Back by Accommodating the “New Norm”
The global COVID-19 pandemic hasn't spared hotels in the slightest. As states across the country begin to lift stay-at-home orders, properties can once again...