Guest Relations

Business traveler uses multiple devices in a guestroom

Bandwidth Growth: Preparing for Guests’ Needs and Experiences

Guest Relations Kirt Mulji - April 11, 2022

The hospitality industry has experienced a tough few years. The pandemic and inflation brought new challenges and guest demands and expenses, and the last...

Hyatt Deploys Medallia Zingle Intelligent Messaging Across Global Portfolio

Guest Relations LODGING Staff - February 8, 2022

SAN FRANCISCO — Medallia announced that more than 1,000 Hyatt properties will deploy Medallia Zingle's messaging platform. In collaboration with Medallia Zingle, Hyatt guests around...

Three Things Hoteliers Should Know About Personalizing Guest Experiences

Guest Relations Allegra Medina - December 3, 2021

Hoteliers often pride themselves on providing a positive guest experience. Much of that discussion focuses on the on-property experience. While on-property happenings are certainly...

Reimagining Travel: Attracting Customers As Demand Shifts

Guest Relations Ryan McAndrew - August 23, 2021

The pandemic forced shifts in the way the world works and travels, presenting significant near-term challenges that unlock opportunities for hospitality businesses to reimagine...

Saving Energy Without Sacrificing Guest Comfort

Guest Relations Sara Murray - August 17, 2021

Guestrooms in economy, mid-range, and luxury hotels must achieve, at minimum, a pleasant guest experience and compliance with the applicable energy codes. Code compliance...