Consumer privacy

Hotels Improve Guest Experience When They Become Data Advocates

Consumer privacy is a hot topic that is not going away any time soon. Guests are increasingly concerned about their personal information—and for good...
Businessman walking in hotel lobby with suitcase and using his smart phone. Male business traveler in hotel hallway with cellphone and luggage.

Five Guest Engagement Strategies—and How Much Staff Effort They Require

An engaged guest is a loyal guest and the most effective salesperson a property has. Understanding how to engage guests is essential for a...
Traveling women

Traveling While Female: A History of How Hotels Warmed Up To Women

In 1885, The New York Tribune assigned a reporter to investigate how many women unaccompanied by either a husband or parent were staying at...
Business Traveler on Mobile Phone

Egencia Launches Hotel Conversations Platform, Connecting Hotels and Business Travelers

BELLEVUE, Wash.—Today, Egencia, the business travel arm of Expedia Group, announced at the Business Travel Show the addition of three features to its global...
Virtual Assistant Voice Technology

Four Consumer Trends Shaping Guest Expectations in 2019

SINGAPORE—Sabre Corporation, a technology provider to the global travel industry, this week released a study in partnership with TrendWatching, which reveals the top consumer trends...
Motif Seattle

Egencia Names Top Corporate Hotels for 2019

BELLEVUE, Wash.—Egencia, the business travel arm of Expedia Group, recently announced the winners of this year's "Top 100 Preferred Corporate Hotel" awards program. With hundreds...
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New York City

Five Markets With the Most Hotel Construction

Analysts at Lodging Econometrics recently reported the top five markets with the largest hotel construction pipelines for the third quarter of 2018. The number...
Women in LODGING 2018

15 Women Moving Up Hospitality’s Career Ladder

Over the past few years, more and more women seem to be climbing to the top ranks of the hotel industry. This isn’t a coincidence—woman...
angry guest

The Room Key: How To Handle an Angry Guest

The Room Key is LODGING's advice column for hoteliers, managers, and team members at all levels of hospitality. Experts will answer questions on everything from...
A diverse team holds hands, representing diversity and workplace culture

14 Hotel Companies Among 2019 Best Employers for Diversity

Fourteen hotel companies are among this year's Best Employers for Diversity, according to Forbes magazine. The list, which recognizes organizations for their commitment to...
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