Hotel front-desk face mask

J.D. Power Evaluates Guest Satisfaction Among Large Third-Party Management Companies

TROY, Mich.—Even in the age of digitally enabled contactless hotel bookings and hand-sanitized check-ins, a key element driving hotel guest satisfaction with third-party management...
Google and Volara Partnership

Google and Volara Partner on Contactless Guest Engagement Solution

NEW YORK — Google and Volara are partnering to deploy a contactless guest engagement and touchless room controls solution that facilitates private, automated, and...
Guest in face covering arriving at Hyatt Regency Jacksonville

Hotels Require Guests to Wear Face Masks in Public Spaces

Several major hotel brands this week announced policies requiring face masks across public areas in hotels. On Tuesday, Hyatt announced that beginning on July...
Yutta Shelton, Deloitte’s U.S. hospitality sector leader, and Steve Rogers, executive director of Deloitte Insights Consumer Industry Center, discuss Deloitte's Global State of the Consumer Tracker

Three Takeaways From Deloitte’s Research on Summer Travel Spending and Intentions

As the summer travel season coincides with the easing of some stay-at-home orders, people are starting to hit the road once more and plan...
face mask suitcase travel - new norm

How Hotels Can Bounce Back by Accommodating the “New Norm”

The global COVID-19 pandemic hasn't spared hotels in the slightest. As states across the country begin to lift stay-at-home orders, properties can once again...
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