front desk check in

Improving Front Desk Operations Starts with an Empowered Team

The front desk experience can make or break a guest’s hotel stay. When the process is done right, the guest is delighted, either from...
1886 Crescent Hotel

Top 25 Most Haunted Historic Hotels of 2018

WASHINGTON, D.C.—Historic Hotels of America has over 300 hotels with long and storied histories representing over 36 decades in American history. From a former...
Wellness

Getting on Board With Wellness Trends

Health-, weight-, or spirituality-focused properties such as destination spas, weight-loss resorts, and ashrams have nearly always been around for those with the means and...
Hotel Galvez and Spa - A Wyndham Grand Hotel

USA TODAY Names 10 Best Hotel Loyalty Programs for 2018

USA TODAY recently released its 2018 list for the 10 best hotel loyalty programs. To determine the winners of this year's USA TODAY 10Best Readers’ Choice...
Detroit Foundation Hotel (Courtesy of Simeone Deary Design Group)

Defining the 2019 Hotel Lobby

In today’s experience-driven world, one size no longer fits all. Guests want hotels to pay close attention to their individual needs and desires. To...
Technology investment, digital cloud

Three Technology Investments Hoteliers Should Consider for 2019

Admit it: When you first unboxed your Amazon Alexa, you thought it was going to change your world. Your favorite song would begin playing when...

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Hospitality Certifications

AHLEI Adds Unconscious Bias Suite for Employees, Managers

CHICAGO—Welcoming all kinds of people is the heart of hospitality, so awareness of unconscious bias is necessary for hospitality operations to build a positive business...
Hotel Industry Employees

These Hotel Companies Are Among the Best Large Employers for 2019

Forbes, in partnership with the research firm Statista, this week released its annual list of America's Best Large Employers for 2019. The firm compiled...
Homewood Suites by Hilton Dover

Homewood Suites by Hilton Dover Completes $2 Million Renovation

Dover, N.H.—The Homewood Suites by Hilton Dover recently completed a $2 million renovation to its 88-room, all-suite property. Led by Granite State Contract Furnishings,...

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