Improving Front Desk Operations Starts with an Empowered Team
The front desk experience can make or break a guest’s hotel stay. When the process is done right, the guest is delighted, either from...
Four Guidelines for Managing a Successful Hotel Renovation While Keeping Doors Open
The reasons for renovating a hotel can vary—repositioning the brand, adding capabilities that make the property more competitive, conducting post-disaster repairs, or simply adhering...
Mountain Lake Lodge—Home of ‘Dirty Dancing’—Makes a Renovation Comeback
Located on an extensive 2,600-acre nature preserve in Pembroke, Va., Mountain Lake Lodge has an interesting history, to say the least. Opened in 1851 and purchased...
Survey Shows What Guests Actually Want From Hotels
NEW YORK—According to a new poll conducted by research firm YouGov and commissioned by hotel operations platform ALICE, 81 percent of consumers would like...
Getting on Board With Wellness Trends
Health-, weight-, or spirituality-focused properties such as destination spas, weight-loss resorts, and ashrams have nearly always been around for those with the means and...
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Marriott International Announces Agreements to Bring Three Brands to Calgary
Marriott International, Inc. and Truman announced plans to open three hotels in Calgary, including W Calgary, JW Marriott Calgary, and an Autograph Collection Hotel...
Extended Stay Lodging Association and Kalibri Announce Third Regional ExStay Workshop
WASHINGTON—The Extended Stay Lodging Association (ESLA) and Kalibri announced the third quarterly event in their ExStay Workshop series, scheduled for July 30, 2025, in...
Canopy by Hilton Debuts in Nashville, Tennessee
NASHVILLE, Tennessee—Hilton lifestyle brand Canopy by Hilton has debuted in Nashville with the opening of Canopy by Hilton Nashville The Gulch. The hotel includes...
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