1886 Crescent Hotel

Top 25 Most Haunted Historic Hotels of 2018

WASHINGTON, D.C.—Historic Hotels of America has over 300 hotels with long and storied histories representing over 36 decades in American history. From a former...
front desk check in

Improving Front Desk Operations Starts with an Empowered Team

The front desk experience can make or break a guest’s hotel stay. When the process is done right, the guest is delighted, either from...
Detroit Foundation Hotel (Courtesy of Simeone Deary Design Group)

Defining the 2019 Hotel Lobby

In today’s experience-driven world, one size no longer fits all. Guests want hotels to pay close attention to their individual needs and desires. To...
Technology investment, digital cloud

Three Technology Investments Hoteliers Should Consider for 2019

Admit it: When you first unboxed your Amazon Alexa, you thought it was going to change your world. Your favorite song would begin playing when...
Hotel Galvez and Spa - A Wyndham Grand Hotel

USA TODAY Names 10 Best Hotel Loyalty Programs for 2018

USA TODAY recently released its 2018 list for the 10 best hotel loyalty programs. To determine the winners of this year's USA TODAY 10Best Readers’ Choice...
Tablet in the guestroom

How Guests Are Using In-Room Tablets

Technology has permeated nearly every aspect of society today with the goal of making life easier. Following the examples of how individuals are using...

Most Popular

Capitol

AHLA Issues Statement on Government Funding Agreement

WASHINGTON—President and CEO of the American Hotel & Lodging Association (AHLA) Chip Rogers issued the following statement in response to President Trump signing a...
Executive King Suite - JW Marriott San Antonio Hill Country

JW Marriott San Antonio Undergoes a Room Refresh Inspired by Texas Hill Country

SAN ANTONIO—The JW Marriott San Antonio Hill Country Resort & Spa has announced a complete refresh throughout all 1,002 guest resort suites, scheduled to...
Intoxicated guest

The Room Key: What Do You Do With an Intoxicated Guest?

The Room Key is LODGING's advice column for hoteliers, managers, and team members at all levels of hospitality. Have a question for our experts? Submit it...

Our View

CLOSE
CLOSE