Christine Killion
Christine Killion is the digital editor of LODGING.
Making the Switch from Legacy Systems: Five Questions To Ask
More than three in four Americans own smartphones today, according to Pew Research Center—up from just 35 percent in 2011. In less than a decade, technology has overhauled how we communicate and share information....
Asset Managers Mostly Concerned With Rising Labor Costs
The Hospitality Asset Managers Association (HAMA) recently hosted its 2019 Spring Conference at the Marriott Marquis, Washington, D.C. from April 4-5. During the conference, HAMA highlighted the results of its Spring 2019 Outlook Survey....
Three Tips for Keeping Up With Guest Feedback
Hotels today must keep up with guest feedback in real-time across a myriad of platforms ranging from social media to online review sites. Bruce Wienberg, vice president of operations at Best Western, shares three...
Back To Basics: Elevating the Guest Experience Starts With Mastering the Essentials
Hotel guests have never been happier. That’s not just a lofty statement—it’s a trend that J.D. Power reported in its 2018 North American Hotel Guest Satisfaction Index. Overall satisfaction jumped eight points last year,...
Bridging the Gap Between Hotel Asset Management and Accounting
Earlier this month, CHMWarnick, asset manager and business advisor to hotel investors, expanded its accounting services to its asset management clients, making it the only third-party hotel asset management company offering full owner-entity accounting...
R.D. Olson Construction Builds for the Future by Investing in its People
What stood out to Bill Wilhelm, president of R.D. Olson Construction, at the 2019 Americas Lodging Investment Summit (ALIS) was not necessarily the forecasts or talk of hotel performance and where we are in...
