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Christine Killion

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Christine Killion is the digital editor of LODGING.
standing out

CYBER HITEC: Strategies for Standing Out in 2020

During CYBER HITEC on October 29, two Preferred Hotels & Resorts executives presented strategies for marketing and delivering on new guest expectations in 2020 and beyond. Bob Van Ness, executive vice president, Americas, and...
CYBER HITEC Hotel Effectiveness

‘Throw Out the Old School’: Rethinking Labor Management at CYBER HITEC

“Labor is an investment and not an expense.” That was among the key themes of a virtual session led by Del Ross, chief revenue officer for Hotel Effectiveness, during CYBER HITEC on October 27,...
Pantlind Ballroom at Amway Grand Plaza (Photo courtesy of AHC Hospitality)

Complimentary Ceremonies: Amway Grand Plaza Opens Ballroom for Intimate Weddings

In the early months of the COVID-19 pandemic, a staff member at Amway Grand Plaza, a Curio Collection by Hilton hotel in downtown Grand Rapids, Michigan, had an idea. The virus had forced so...
Kelbie Reynolds

Apprenticeship ‘Skyrockets’ Hotel Manager’s Career—Even Through Pandemic

Over a decade ago, Kelbie Reynolds started one of his first “real jobs,” as he puts it—washing dishes at the Courtyard by Marriott Jacksonville Beach Oceanfront Hotel in Florida. From there, he worked in...
COVID-19 / coronavirus impact on economy

Survey: Hospitality Asset Managers on COVID’s Impact and Recovery Timeline

In preparation for its annual fall meeting, the Hospitality Asset Managers Association (HAMA) conducted a survey among more than 100 members to understand the ongoing effects of the COVID-19 pandemic on the industry and...