Robin McLaughlin
Robin McLaughlin is associate editor of LODGING.
Encouraging Momentum: Insights From AHLA’s ForWard Conference
For the first time in person since 2019, the American Hotel & Lodging Association (AHLA) hosted its ForWard Conference at the Hilton Chicago. In a nearly sold-out space, professionals from all facets of the...
Future-Focused: Choice Executives on the Customers and Brands of Tomorrow
At the 66th annual Choice Hotels International, Inc., convention—which took a three-year hiatus due to the pandemic—franchisees and corporate leaders alike shared excitement over networking with others and discussing the possibilities for the future....
Purpose Driven: Data Insights From the 2022 Hunter Hotel Investment Conference
Overall sentiments at the 2022 Hunter Hotel Investment Conference at the Atlanta Marriott Marquis in Atlanta, Georgia, reflected a belief that the event served as a reintroduction to and rise in the return of...
Frictionless Findings: Optimizing Lost and Found Services for a Seamless Guest Experience
All guests are wary of losing important items on the road. When an item is lost at a hotel, guests might dread going through the hotel’s process to claim what’s missing. There isn’t an...
Four Insights on Traveler Behavior Trends for 2022
As positive COVID case numbers wax and wane, variants evolve and change, and health-conscious fears subside and rise, traveler behaviors are constantly shifting, and hoteliers might find it difficult to keep up. In response,...