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Robin McLaughlin

Robin McLaughlin
Robin McLaughlin is associate editor of LODGING.
Hotel lobby front desk

Meeting Expectations: Guest Experience and Lobby Design

Lack-luster lobbies with out-of-date designs can change guests’ perceptions on an entire property. Design trends are evolving as the new decade begins, and Jessica Hayley, interior designer for RODE Architects, says, “It’s about creating...
Kelly Poling

Extended Stay America’s Kelly Poling on Keeping the Doors Open Throughout COVID-19

As hotels nationwide shuttered their doors in March and April amid the COVID-19 pandemic and subsequent restrictions on travel and business, all of the 600-plus properties in Extended Stay America's portfolio remained opened. LODGING...
Contactless Guest Experience

Five Things to Keep in Mind When Creating Contactless Guest Experiences

Because of the COVID-19 pandemic, many hoteliers are researching what it would take to create a contactless guest experience. A contactless hotel experience would help prevent the spread of germs and ease the anxiety...
working from home

Hotel Employees Learn New Languages and Skills From Home During Pandemic

Social distancing guidelines and government regulations combined with low travel demand have led to hotels with few team members on property at one time during the COVID-19 pandemic. Although many food and beverage outlets...
Riggs Washington DC king room (Photo credit: Jennifer Hughes for Riggs Washington D.C.)

Banking on History: Inside Lore Group’s First U.S. Hotel, Riggs Washington DC

In the building that was once home to Riggs National Bank in the Penn Quarter neighborhood of Washington, D.C, Riggs Washington DC recently opened as Lore Group’s first hotel in the United States. Staying...