Robin McLaughlin
Robin McLaughlin is associate editor of LODGING.
Meeting Expectations: Guest Experience and Lobby Design
Lack-luster lobbies with out-of-date designs can change guests’ perceptions on an entire property. Design trends are evolving as the new decade begins, and Jessica Hayley, interior designer for RODE Architects, says, “It’s about creating...
Extended Stay America’s Kelly Poling on Keeping the Doors Open Throughout COVID-19
As hotels nationwide shuttered their doors in March and April amid the COVID-19 pandemic and subsequent restrictions on travel and business, all of the 600-plus properties in Extended Stay America's portfolio remained opened. LODGING...
Five Things to Keep in Mind When Creating Contactless Guest Experiences
Because of the COVID-19 pandemic, many hoteliers are researching what it would take to create a contactless guest experience. A contactless hotel experience would help prevent the spread of germs and ease the anxiety...
Hotel Employees Learn New Languages and Skills From Home During Pandemic
Social distancing guidelines and government regulations combined with low travel demand have led to hotels with few team members on property at one time during the COVID-19 pandemic. Although many food and beverage outlets...
Banking on History: Inside Lore Group’s First U.S. Hotel, Riggs Washington DC
In the building that was once home to Riggs National Bank in the Penn Quarter neighborhood of Washington, D.C, Riggs Washington DC recently opened as Lore Group’s first hotel in the United States. Staying...
