Home Authors Posts by Robin McLaughlin

Robin McLaughlin

Robin McLaughlin is associate editor of LODGING.

Encouraging Momentum: Insights From AHLA’s ForWard Conference

For the first time in person since 2019, the American Hotel & Lodging Association (AHLA) hosted its ForWard Conference at the Hilton Chicago. In a nearly sold-out space, professionals from all facets of the...
Choice Hotels Convention

Future-Focused: Choice Executives on the Customers and Brands of Tomorrow

At the 66th annual Choice Hotels International, Inc., convention—which took a three-year hiatus due to the pandemic—franchisees and corporate leaders alike shared excitement over networking with others and discussing the possibilities for the future....
Hunter Investment Conference

Purpose Driven: Data Insights From the 2022 Hunter Hotel Investment Conference

Overall sentiments at the 2022 Hunter Hotel Investment Conference at the Atlanta Marriott Marquis in Atlanta, Georgia, reflected a belief that the event served as a reintroduction to and rise in the return of...

Frictionless Findings: Optimizing Lost and Found Services for a Seamless Guest Experience

All guests are wary of losing important items on the road. When an item is lost at a hotel, guests might dread going through the hotel’s process to claim what’s missing. There isn’t an...
Traveler unpacking suitcase

Four Insights on Traveler Behavior Trends for 2022

As positive COVID case numbers wax and wane, variants evolve and change, and health-conscious fears subside and rise, traveler behaviors are constantly shifting, and hoteliers might find it difficult to keep up. In response,...