Lodging Daily News

NEWTON, Massachusettes—Sonesta International Hotels Corporation announced the opening of Sonesta Essential NW Houston, a 99-room upper-midscale hotel. The hotel is near Route 290 and attractions such as Sam Houston Race Park, the Galleria shopping mall, and Bear Creek Pioneers Park. “We are excited to open the Sonesta Essential NW Houston, which is our second hotel with this new brand in the Houston market,” said Keith Pierce, Sonesta’s EVP and president franchise and development. “We launched

If an ounce of prevention is indeed worth a pound of cure, making sure that the MEP (mechanical, electrical, and plumbing) of a hotel is functioning properly and efficiently might as well as be equal to a ton. In fact, hotel executives maintain that some of these back-of-the-house functions are among the most important things to consider with regard to an asset.  “When you’re purchasing a hotel, the biggest piece of due diligence is your

Between tight margins and high guest expectations, hotel food and beverage is a tough department to operate. LODGING Back of the House checked in with several F&B leaders to learn about top strategies for maximizing profitability, particularly amid heightened labor and supply costs.  1) Rethink the Menu There’s no silver bullet for mitigating the higher costs of doing business, but rather a multitude of smaller measures that can add up to significant savings, according to

iSeatz’s Andy Hermo discusses the findings of his company’s 2023 Hospitality Rewards Report Exactly how important are loyalty programs as a vehicle for promoting, well, loyalty, and ultimately beefing up hoteliers’ bottom lines? That was the gist of what LODGING asked Andy Hermo, chief commercial officer at loyalty technology company iSeatz. In response, Hermo, who leads the development and implementation of the iSeatz commercial strategy to drive enterprise growth, profitability, and improve customer satisfaction, said,

It’s fair to say many are curious about the latest developments in artificial intelligence (AI) regarding large language models (LLMs) such as ChatGPT. Who hasn’t asked ChatGPT to formulate an email, sales pitch, or social media message, or just had fun asking it to write something in the tone of voice of Mickey Mouse? What’s important to contemplate is the role natural language can and will have on enterprise-level technology solutions, and how they can