Tag: guest experience
The Power of Personalization
According to a 2021 McKinsey & Company report, companies who excel at personalization generate 40 percent more revenue from those activities than companies who...
LODGING On Demand — Episode 37: Operational Efficiency
Robert Stevenson, CEO, Intelity, sits down with LODGING editor-in-chief Dennis Nessler to discuss some of the top operational challenges for hotel owners and operators....
Extended Stay America Updates Extended Perks Membership Program
CHARLOTTE, North Carolina—Extended Stay America formally announced new benefits and savings to its Extended Perks membership program. At the center of the program is...
Preferred Travel Group Reintroduces I Prefer Hotel Rewards
NEW YORK—Preferred Travel Group, a family-owned company that operates hotel brands Preferred Hotels & Resorts, Beyond Green, Historic Hotels of America, and Historic Hotels...
5 Reasons Travelers Buy Insurance: Understanding the Potential Misfortunes
Planning a trip without insurance can result in some costly and rather unfavorable outcomes for travelers. The truth is that it can be common...