Tag: guest experience
Choice Hotels Announces Launch of New Rewards Experience
NORTH BETHESDA, Maryland—Choice Privileges, Choice Hotels' rewards program, announced that a new rewards experience will launch in early 2026. Members will be able to...
Waldorf Astoria New York Debuts Guerlain Wellness Spa
NEW YORK CITY—Waldorf Astoria New York, in partnership with the Maison of Guerlain, announced the opening of Guerlain Wellness Spa, a spa and wellness...
Recognition Matters: Bridging the Loyalty Gap in Hospitality
Consider a traveler who has visited a hotel multiple times, only to be asked on a recent stay if it was their first. It’s...
The Trust Factor: How Brand Recognition Drives Hotel Guest Satisfaction
In today’s hyperconnected world, guest satisfaction isn’t just a feel-good metric. It is a proven driver of revenue, reputation, and repeat bookings. As competition...
Fairmont Hotels & Resorts Announces Partnership With Devialet
NEW YORK, New York—Fairmont Hotels & Resorts announced a newly curated partnership with Devialet. As part of the collaboration, Devialet will serve as the...