Tag: guest experience
Meeting Expectations: Guest Experience and Lobby Design
Lack-luster lobbies with out-of-date designs can change guests’ perceptions on an entire property. Design trends are evolving as the new decade begins, and Jessica...
Hyatt Outlines a Path Forward That’s Focused on Wellbeing
CHICAGO — Hyatt Hotels Corporation today announced its path forward to welcome back guests to Hyatt hotels. With a focus on safety and wellbeing,...
How Hotels Can Bounce Back by Accommodating the “New Norm”
The global COVID-19 pandemic hasn't spared hotels in the slightest. As states across the country begin to lift stay-at-home orders, properties can once again...
Five Things to Keep in Mind When Creating Contactless Guest Experiences
Because of the COVID-19 pandemic, many hoteliers are researching what it would take to create a contactless guest experience. A contactless hotel experience would...
Two Sister Bosses Are Flipping the Sustainable Tourism Equation
In recent years, luxury hoteliers have weaved more sustainability initiatives into their operations to lower their property's environmental footprint. Sisters Jennifer May and Colleen...
