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J.D. Power: North American Hotel Guests Want Pre-Pandemic Amenities Back

Frontline hotel staff did not have an easy job during the past year. Tasked with enforcing mask mandates, reminding guests which services were temporarily...
contactless text communications

Aqua-Aston Hospitality Implements Contactless Guest Communications Platform

HONOLULU—Aqua-Aston Hospitality has introduced a text messaging platform at its managed hotels and resorts. The technology streamlines and scales real-time guest communication, allowing guests...
feedback loop

Feedback Loop: How the Hospitality Industry Can Improve Customer Experience Post COVID-19

The hospitality industry may be the industry most heavily affected by COVID-19. People have not traveled; they have hunkered down at home while holiday...
rapid COVID test

Four Things Hoteliers Should Know About Rapid COVID Testing

Many situations today, including international travel and event attendance, require a negative COVID test or proof of vaccination. Given that the usefulness of COVID...
Marriott is piloting contactless kiosks, including at Moxy NYC Times Square (Credit: Marriott International)

Marriott Pilots Contactless Kiosks

BETHESDA, Md. — Marriott International, Inc. today announced the debut of a pilot program for contactless arrival kiosks at several select-service hotels, as well...
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