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women traveler, check in or paying at front desk. Her receiving a hotel room key from Customer service representative.

The Power of Personalization

According to a 2021 McKinsey & Company report, companies who excel at personalization generate 40 percent more revenue from those activities than companies who...

LODGING On Demand — Episode 37: Operational Efficiency

Robert Stevenson, CEO, Intelity, sits down with LODGING editor-in-chief Dennis Nessler to discuss some of the top operational challenges for hotel owners and operators....

Extended Stay America Updates Extended Perks Membership Program

CHARLOTTE, North Carolina—Extended Stay America formally announced new benefits and savings to its Extended Perks membership program. At the center of the program is...
I Prefer

Preferred Travel Group Reintroduces I Prefer Hotel Rewards

NEW YORK—Preferred Travel Group, a family-owned company that operates hotel brands Preferred Hotels & Resorts, Beyond Green, Historic Hotels of America, and Historic Hotels...

5 Reasons Travelers Buy Insurance: Understanding the Potential Misfortunes

Planning a trip without insurance can result in some costly and rather unfavorable outcomes for travelers. The truth is that it can be common...
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