Tag: guest experience
Saving Energy Without Sacrificing Guest Comfort
Guestrooms in economy, mid-range, and luxury hotels must achieve, at minimum, a pleasant guest experience and compliance with the applicable energy codes. Code compliance...
J.D. Power: North American Hotel Guests Want Pre-Pandemic Amenities Back
Frontline hotel staff did not have an easy job during the past year. Tasked with enforcing mask mandates, reminding guests which services were temporarily...
Aqua-Aston Hospitality Implements Contactless Guest Communications Platform
HONOLULU—Aqua-Aston Hospitality has introduced a text messaging platform at its managed hotels and resorts. The technology streamlines and scales real-time guest communication, allowing guests...
Feedback Loop: How the Hospitality Industry Can Improve Customer Experience Post COVID-19
The hospitality industry may be the industry most heavily affected by COVID-19. People have not traveled; they have hunkered down at home while holiday...
Four Things Hoteliers Should Know About Rapid COVID Testing
Many situations today, including international travel and event attendance, require a negative COVID test or proof of vaccination. Given that the usefulness of COVID...
