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Hotel lobby front desk

Meeting Expectations: Guest Experience and Lobby Design

Lack-luster lobbies with out-of-date designs can change guests’ perceptions on an entire property. Design trends are evolving as the new decade begins, and Jessica...
Hyatt outdoor yoga

Hyatt Outlines a Path Forward That’s Focused on Wellbeing

CHICAGO — Hyatt Hotels Corporation today announced its path forward to welcome back guests to Hyatt hotels. With a focus on safety and wellbeing,...
face mask suitcase travel - new norm

How Hotels Can Bounce Back by Accommodating the “New Norm”

The global COVID-19 pandemic hasn't spared hotels in the slightest. As states across the country begin to lift stay-at-home orders, properties can once again...
Contactless Guest Experience

Five Things to Keep in Mind When Creating Contactless Guest Experiences

Because of the COVID-19 pandemic, many hoteliers are researching what it would take to create a contactless guest experience. A contactless hotel experience would...
Jennifer May and Colleen Tebrake of Two Sister Bosses

Two Sister Bosses Are Flipping the Sustainable Tourism Equation

In recent years, luxury hoteliers have weaved more sustainability initiatives into their operations to lower their property's environmental footprint. Sisters Jennifer May and Colleen...
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