Tag: guest experience
J.D. Power: North American Hotel Guests Want Pre-Pandemic Amenities Back
Frontline hotel staff did not have an easy job during the past year. Tasked with enforcing mask mandates, reminding guests which services were temporarily...
Aqua-Aston Hospitality Implements Contactless Guest Communications Platform
HONOLULU—Aqua-Aston Hospitality has introduced a text messaging platform at its managed hotels and resorts. The technology streamlines and scales real-time guest communication, allowing guests...
Feedback Loop: How the Hospitality Industry Can Improve Customer Experience Post COVID-19
The hospitality industry may be the industry most heavily affected by COVID-19. People have not traveled; they have hunkered down at home while holiday...
Four Things Hoteliers Should Know About Rapid COVID Testing
Many situations today, including international travel and event attendance, require a negative COVID test or proof of vaccination. Given that the usefulness of COVID...
Marriott Pilots Contactless Kiosks
BETHESDA, Md. — Marriott International, Inc. today announced the debut of a pilot program for contactless arrival kiosks at several select-service hotels, as well...
