Launching Virtual Services in the Time of Self Isolation
As millions of people self-isolate during the COVID-19 crisis, they are searching for ways to connect with experiences and events from the safety of...
How Accor’s New Loyalty Program Caters to Evolving Preferences
So, what could be new in loyalty programs? That’s what LODGING wanted to know in speaking to Jeff Doane, senior vice president, sales and...
How Five Hotel Companies Are Honoring Service Members This Veterans Day
This Veterans Day, hotels across the United States are taking steps to honor and support the nation's active military service members, veterans, and their...
Marriott’s Julius Robinson on Loyalty and Legacy
Julius Robinson, who is currently Marriott International’s senior vice president of classic premium full service brands, might be something of a poster child for...
Three Insights on How Data Is Changing the Relationship Between Travelers and Hotels
Guest connectivity goes beyond network strength and the fastest WiFi connection. Technology is also allowing hotels to interact with guests on a more personal...