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Robert Mandelbaum and Christine Bang

Robert Mandelbaum is research director for CBRE Hotels Research. Christine Bang is research manager for CBRE Hotels Research.
guest loyalty program

A Lens on Loyalty: Guest Loyalty Programs Provide Benefits, but the Fees Are Rising

Over the years, the fees hotel owners pay to franchise companies have typically grown at a pace greater than the rise in hotel rooms revenue. Most franchise-related fees are charged as a percent of...