Education

Creating a Path Toward a Formal Education for Hotel Employees

Due to the hotel industry’s fast pace and its opportunities for rapid career advancement, many hospitality professionals find themselves without a formal education beyond...
Event Management

NYU Jonathan M. Tisch Center of Hospitality Creates MS in Event Management

NEW YORK—Over the past two decades, the event industry has undergone a period of rapid growth. As the field has evolved, the need for...
Castell Project

The Castell Project Accepting Nominations for 2019 Castell Leadership Program

ATLANTA—Officials of Castell Project, Inc., a 501(c)3 nonprofit organization dedicated to accelerating the careers of women professionals in the hospitality industry, today announced that...
Unconscious bias

Besting Unconscious Bias

There are several well-known laws in the United States meant to prevent blatant discrimination and ensure equal treatment and consideration of individuals under the...
AHLA Opportunity Youth

How Opportunity Youth Can Help Fill the 
Hotel Employment Gap

With summer ending, many young adults have returned to school. Yet, there are nearly six million “opportunity youth”—that is, young people between the ages...
Room Attendants

Three Tips for Training New Room Attendants

Guestroom cleaning is labor intensive, repetitive, and requires careful attention to detail. Hence, it is understandable that when training new room attendants, it will...
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New York City

Five Markets With the Most Hotel Construction

Analysts at Lodging Econometrics recently reported the top five markets with the largest hotel construction pipelines for the third quarter of 2018. The number...
angry guest

The Room Key: How To Handle an Angry Guest

The Room Key is LODGING's advice column for hoteliers, managers, and team members at all levels of hospitality. Experts will answer questions on everything from...
data breach

12 Ways to Increase Hotel Security

Even when hotels have strong security policies and procedures in place, they are still vulnerable to cyber attacks, break-ins, theft, fraud, and other crimes....
Mountain Lake Lodge

Mountain Lake Lodge—Home of ‘Dirty Dancing’—Makes a Renovation Comeback

Located on an extensive 2,600-acre nature preserve in Pembroke, Va., Mountain Lake Lodge has an interesting history, to say the least. Opened in 1851 and purchased...