Personalization

Hotels Confront the Paradox of Personalization

Personalization appears to be the hotel industry’s biggest strategic objective right now, but the reason why it’s so hard to achieve is embedded in...

A New Perspective on Travel

As someone who has been in the travel business for the better part of two decades, Cree Lawson is always curious during his own...
str

Modeling Hotel Profitability Based on the Latest U.S. Hotel Data

For several years, STR has produced an estimate of total revenues and gross operating profit for the U.S. lodging industry. For 2016, we reported...
Man pays with a credit card at the front desk of a hotel

Planning for a Future Beyond PCI: Risk-Based Security for Hotels

When you mention the “Payment Card Industry Data Security Standard (PCI DSS)” to people in the hospitality industry, you usually get one of three...
Personal data

GDPR: Steps for Complying with Employer Responsibilities

GDPR—four letters of the alphabet that are proving to represent one of the biggest challenges facing businesses in 2018. The General Data Protection Regulation...
Direct Booking

Why Direct Booking Maximizes Data, Loyalty, and Profits

As hotels struggle with rising costs, many are redoubling efforts to have customers book direct to cut out not only the fees associated with...
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Four Seasons Hotels and Resort - Fortune Best Companies to Work For

Five Hotel Companies Among Fortune’s 100 Best Companies to Work For

Five hotel companies made the recently released 21st annual Fortune 100 Best Companies to Work For list, which is based on surveyed employee ratings...
Linens

What Are Your True Variable Costs Per Occupied Room?

Knowing the average, actual costs incurred per occupied guestroom enables a manager to make more prudent pricing and marketing decisions and to monitor expenses....
New York City

Five Markets With the Most Hotel Construction

Analysts at Lodging Econometrics recently reported the top five markets with the largest hotel construction pipelines for the third quarter of 2018. The number...
Hotel security

12 Ways To Increase Hotel Security

Even when hotels have strong security policies and procedures in place, they are still vulnerable to cyber attacks, break-ins, theft, fraud, and other crimes....
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