Security

Marriott Reveals Breach of Starwood Guest Reservation Data

Marriott today announced that the company has taken measures to investigate and address a data security incident involving the Starwood guest reservation database. On...
Mark Heymann

Beyond Numbers: Putting Big Data To Work

Thanks to technology, today’s hotel owners and managers benefit from a nonstop stream of information, and ever-improving dashboards keep it always at the ready....
Scott Garner

Building the Largest Travel Data Co-op in the World

Earlier this year at the NYU International Hospitality Industry Investment Conference, Marriott CEO Arne Sorenson described a battle that hotels are fighting on all...
Direct Booking

Why Direct Booking Maximizes Data, Loyalty, and Profits

As hotels struggle with rising costs, many are redoubling efforts to have customers book direct to cut out not only the fees associated with...
str

Modeling Hotel Profitability Based on the Latest U.S. Hotel Data

For several years, STR has produced an estimate of total revenues and gross operating profit for the U.S. lodging industry. For 2016, we reported...
IoT Security

IoT Security: Connected Technology Means Less Privacy

The Internet of Things (IoT) has become more and more prevalent over the past few years. In fact, these days, one would be hard-pressed...
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New York City

Five Markets With the Most Hotel Construction

Analysts at Lodging Econometrics recently reported the top five markets with the largest hotel construction pipelines for the third quarter of 2018. The number...
angry guest

The Room Key: How To Handle an Angry Guest

The Room Key is LODGING's advice column for hoteliers, managers, and team members at all levels of hospitality. Experts will answer questions on everything from...
data breach

12 Ways to Increase Hotel Security

Even when hotels have strong security policies and procedures in place, they are still vulnerable to cyber attacks, break-ins, theft, fraud, and other crimes....
Mountain Lake Lodge

Mountain Lake Lodge—Home of ‘Dirty Dancing’—Makes a Renovation Comeback

Located on an extensive 2,600-acre nature preserve in Pembroke, Va., Mountain Lake Lodge has an interesting history, to say the least. Opened in 1851 and purchased...