Diversity & Inclusion Award Recipient Norman K. Jenkins

Norman Jenkins’ Advice To Mentees

Norman Jenkins leveraged his years of skill building in various positions at Marriott into building a successful company of his own, Capstone Development. To...
David Kong

David Kong Marks 15 Years as Best Western CEO

PHOENIX—David Kong is celebrating his 15th year as president and CEO of Best Western Hotels & Resorts—becoming the longest-running CEO of a top 10...
Diversity & Inclusion Award Recipient Norman K. Jenkins

Diversity & Inclusion Award Recipient Norman Jenkins Reflects on His Career

Capstone Development founder, president, and CEO Norman K. Jenkins recalls “it wasn’t unusual to be the only person of color in the room” during...
Chip Rogers, CEO of AHLA (Photo by Sam Kittner)

AHLA’s New CEO Chip Rogers on His Latest Career Move

In December 2018, the American Hotel & Lodging Association (AHLA) announced that Chip Rogers, then president and CEO of the Asian American Hotel Owners...
Christopher Nassetta

Hilton’s Chris Nassetta Named 2019 Cornell Hospitality Icon

The Cornell University School of Hotel Administration has selected Chris Nassetta, president and chief executive officer of Hilton, to receive the 2019 Cornell Hospitality...
AHLA Stars of the Industry

AHLA Recognizes 2019 Stars of the Industry Award Winners

LOS ANGELES— The American Hotel & Lodging Association (AHLA) and the American Hotel & Lodging Educational Foundation (AHLEF) honored the winners of the 2019...
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New York City

Five Markets With the Most Hotel Construction

Analysts at Lodging Econometrics recently reported the top five markets with the largest hotel construction pipelines for the third quarter of 2018. The number...
Women in LODGING 2018

15 Women Moving Up Hospitality’s Career Ladder

Over the past few years, more and more women seem to be climbing to the top ranks of the hotel industry. This isn’t a coincidence—woman...
angry guest

The Room Key: How To Handle an Angry Guest

The Room Key is LODGING's advice column for hoteliers, managers, and team members at all levels of hospitality. Experts will answer questions on everything from...
A diverse team holds hands, representing diversity and workplace culture

14 Hotel Companies Among 2019 Best Employers for Diversity

Fourteen hotel companies are among this year's Best Employers for Diversity, according to Forbes magazine. The list, which recognizes organizations for their commitment to...
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