Professionals shaking hands - employee benefits

Employee Retention Means Benefits Done Right

“So much of employee retention is driven by effective leadership and company culture.” According to the common wisdom of today, this goes without saying. However,...
ForWard: Women Advancing Hospitality

AHLA Hosts Inaugural ForWard Conference on Women Advancing Hospitality

Last week, about 200 women and a handful of men gathered at The Kimpton Gray in Chicago for the American Hotel & Lodging Association’s...
Comings and Goings

This Week’s Comings and Goings

Rob Morgan will facilitate communication between the development and operations teams and lead strategic initiatives as senior vice president of transitions and operations strategy,...
JoAnn Wrenn

Logan Hotel General Manager JoAnn Wrenn on Paying It Forward

JoAnn Wrenn is the general manager of The Logan Hotel, where she oversees all day-to-day operations of the 391-room address on Logan Square in...
Comings and Goings

This Week’s Comings and Goings

Hotel Equities (HE) has promoted Joe Reardon to chief development officer from senior vice president of business development and marketing. Reardon joined the firm...
on the move: comings and goings

On the Move: This Week’s Comings and Goings

CHMWarnick announced that Craig A. Mason, CHAM, has been named executive vice-president. Mason will establish the company’s Washington, D.C.- metropolitan area office. With more than...
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New York City

Five Markets With the Most Hotel Construction

Analysts at Lodging Econometrics recently reported the top five markets with the largest hotel construction pipelines for the third quarter of 2018. The number...
angry guest

The Room Key: How To Handle an Angry Guest

The Room Key is LODGING's advice column for hoteliers, managers, and team members at all levels of hospitality. Experts will answer questions on everything from...
data breach

12 Ways to Increase Hotel Security

Even when hotels have strong security policies and procedures in place, they are still vulnerable to cyber attacks, break-ins, theft, fraud, and other crimes....
Mountain Lake Lodge

Mountain Lake Lodge—Home of ‘Dirty Dancing’—Makes a Renovation Comeback

Located on an extensive 2,600-acre nature preserve in Pembroke, Va., Mountain Lake Lodge has an interesting history, to say the least. Opened in 1851 and purchased...