Team members from The Palmer House, a Hilton Hotel, surprised the firefighters of River North’s Engine Co. 42 Fire House with a Random Act of Hospitality in celebration of Hilton’s 100th anniversary. Led by hotel manager Detraiter Love, second from right, team members thanked the Chicago Fire Department by treating firefighters to a brownie – a sweet treat that originated at The Palmer House during the Chicago World’s Fair. (Credit: Hilton)

Hilton Celebrates 100 Years, Launches The Hilton Effect Foundation

McLEAN, Va.—Hilton today celebrates its milestone 100th anniversary. To mark the occasion, hundreds of hotels around the world are extending Hilton hospitality beyond their...
(From left) Linsey Kennedy, GM of Best Western Plus Norman, Lyssa Murray, former Front Office Manager of Best Western Plus Norman and now GM at Best Western Plus West Lawrence, and Matt Marks, Graduate Director of OU Food Bank

Oklahoma Hotel Partners With University Food Pantry To Aid Local College Students

Food insecurity impacts individuals of all ages across the United States, and college students are no exception. In fact, according to a study conducted...
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MGM Resorts Signs ECPAT’s Tourism Child-Protection Code of Conduct

LAS VEGAS—MGM Resorts has signed ECPAT's Tourism Child-Protection Code of Conduct (The Code), a worldwide network of organizations working to end the sexual exploitation...
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STR’s Vail Ross on Standing Up for Women and Diversity

In her role today, Vail Ross, STR's senior vice president of global business development and marketing, is responsible for the coordination, functional management, and...
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Why Workplace Culture Matters in the Hospitality Industry

For better or worse, every organization has a unique culture, regardless of how active the organization or its leaders are in defining it. Consequently,...
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Five Markets With the Most Hotel Construction

Analysts at Lodging Econometrics recently reported the top five markets with the largest hotel construction pipelines for the third quarter of 2018. The number...
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15 Women Moving Up Hospitality’s Career Ladder

Over the past few years, more and more women seem to be climbing to the top ranks of the hotel industry. This isn’t a coincidence—woman...
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14 Hotel Companies Among 2019 Best Employers for Diversity

Fourteen hotel companies are among this year's Best Employers for Diversity, according to Forbes magazine. The list, which recognizes organizations for their commitment to...
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The Room Key: How To Handle an Angry Guest

The Room Key is LODGING's advice column for hoteliers, managers, and team members at all levels of hospitality. Experts will answer questions on everything from...
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