Trading Places - job swapping

Trading Places: Managers ‘Walk the Walk’ of Hotel Staff

According to The Chase Park Plaza’s Director of Marketing and Sales Frederik Houben, job swapping, such as was recently implemented at The Chase Park...
Front-desk staff

How to Hire the Best Front-Desk Team

The front desk serves as the gatekeeper and the heart of a hotel—the hub that greets guests, acts as a local guide, answers questions,...
On the move: Comings & Goings

On the Move: This Week’s Comings and Goings

Preferred Hotels & Resorts has added three talented women to its leadership team; Michelle Woodley will oversee sales, marketing, and customer relations departments and...
Student online learning laptop

Hilton and Cengage Help Employees Earn a High School Diploma

Many hospitality workers are fortunate to receive higher education–however, a percentage of workers who never completed high school are often left without access to...

Extended Stay America CFO Jonathan Halkyard Appointed as CEO

CHARLOTTE, N.C.—The Boards of Directors of Extended Stay America, Inc. and its paired-share REIT, ESH Hospitality, Inc., announced that they have appointed Jonathan S....

Four Tips To Retain Employees

Every company wants great employees—without them, a company can’t survive. That’s especially true in the hospitality industry where employees are the face of a...
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New York City

Five Markets With the Most Hotel Construction

Analysts at Lodging Econometrics recently reported the top five markets with the largest hotel construction pipelines for the third quarter of 2018. The number...
data breach

12 Ways to Increase Hotel Security

Even when hotels have strong security policies and procedures in place, they are still vulnerable to cyber attacks, break-ins, theft, fraud, and other crimes....
angry guest

The Room Key: How To Handle an Angry Guest

The Room Key is LODGING's advice column for hoteliers, managers, and team members at all levels of hospitality. Experts will answer questions on everything from...
Kinley Chattanooga

Vision Hospitality Group Adds New Lifestyle Portfolio: Humanist

Chattanooga, Tenn.—Vision Hospitality Group unveiled plans for its newest boutique hospitality brand, Kinley. Kinley will be part of the overarching company’s new Humanist lifestyle...
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