Delta Privilege, Hilton HHonors Rank Highest Among Hotel Loyalty Programs

Delta Privilege and Hilton HHonors ranked highest in a tie in overall customer satisfaction with hotel loyalty/rewards programs, according to a report released by...

Extended Stay America Delivers Instant Gratification to Loyal Customers

Loyalty programs centered on racking up points over time are not cutting it in today's world of instant gratification, according to a survey conducted...

Resort-Inclusive Concept Prevents Sticker Shock at Checkout

While a relaxing resort vacation can send guests into a state of euphoria, their happy mood can quickly turn sour at checkout when they...

Wyndham Launches Spa-Inspired, Eco-Friendly Bath Amenities

PARSIPPANY, N.J.—Wyndham Hotels and Resorts has launched a new bath amenity program designed to elevate the guest experience while also supporting the brand’s commitment...
International Travelers

Hotels Take Steps to Attract the Chinese Traveler

More than 2 million Chinese travelers are expected to visit the United States in 2015, spending $14 billion. By 2018, the Chinese tourist will...

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EVEN Hotel Alpharetta - Avalon Area

EVEN Hotels Opens First Georgia Location

ATLANTA — IHG (InterContinental Hotels Group) recently announced the opening of EVEN Hotel Alpharetta - Avalon Area—the brand's first location in Georgia. Located on...
woman on train - sustainable travel

STR: Sustainable Travel and Climate Change Are on the Minds of Tourists

EDINBURGH, Scotland — Findings of a survey conducted by STR's Tourism Consumer Insights team in January 2020 revealed the importance of sustainable tourism as...
Resort fees

Matter of Transparency: Resort Fees Are a Growing Source of Revenue

The 11th edition of the Uniform System of Accounts for the Lodging Industry (USALI) defines resort fees as "mandatory fees charged at either a...

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