Technology-Supported Operations Leave More Time for Hospitality
Early this year, news broke that the Henn-na Hotel in Sasebo, Japan was laying off half of its workforce. What made this news particularly...
How Technology Is Changing Hotel Staffing
The Holiday Inn San Jose-Silicon Valley can seat up to 1,000 guests for a formal dinner in its 14,000-square-foot banquet facility. Plenty goes into...
Three Technologies for Hotel Guest and Employee Safety
The U.S. hotel industry employs 8 million people and accommodates 5 million guests each day. On a daily basis, hospitality providers are faced with...
How Small Hotels and Budget Brands Meet Critical Connectivity Demands
Donna Cobb, executive director of strategic partnerships and influencer marketing at Comcast Business, says WiFi and, with it, the bandwidth to power guests’ multiple...
The Future of the Hotel Minibar is Automation
From booking stays to accessing guestrooms and requesting amenities, today’s guests have made their preferences for immediate service overwhelmingly clear to hoteliers. Yet when...
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Hoteliers on the Hill: AHLA and AAHOA’s 2019 Legislative Action Summit
On September 10 and 11, hoteliers from all over the United States converged in Washington, D.C. for the Legislative Action Summit. This annual event,...
New Moxy Opens in New York’s East Village
New York - Moxy NYC East Village has opened on East 11th Street between Third and Fourth Avenues in the heart of East Village, New York. Part...
Using the Customer Experience to Drive ROI
The heart of hospitality is all about human connection and creating experiences that are memorable and authentic. Delivering this level of service requires effort,...
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