Bell - operations and technology

Technology-Supported Operations Leave More Time for Hospitality

Early this year, news broke that the Henn-na Hotel in Sasebo, Japan was laying off half of its workforce. What made this news particularly...
Instawork — hospitality staffing

How Technology Is Changing Hotel Staffing

The Holiday Inn San Jose-Silicon Valley can seat up to 1,000 guests for a formal dinner in its 14,000-square-foot banquet facility. Plenty goes into...
Hotel guestroom door lock, security — employee safety

Three Technologies for Hotel Guest and Employee Safety

The U.S. hotel industry employs 8 million people and accommodates 5 million guests each day. On a daily basis, hospitality providers are faced with...
Donna Cobb, executive director of strategic partnerships and influencer marketing at Comcast Business, on connectivity

How Small Hotels and Budget Brands Meet Critical Connectivity Demands

Donna Cobb, executive director of strategic partnerships and influencer marketing at Comcast Business, says WiFi and, with it, the bandwidth to power guests’ multiple...
Bartech Hotel Minibar

The Future of the Hotel Minibar is Automation

From booking stays to accessing guestrooms and requesting amenities, today’s guests have made their preferences for immediate service overwhelmingly clear to hoteliers. Yet when...

Most Popular

Hoteliers on the Hill: AHLA and AAHOA’s 2019 Legislative Action Summit

On September 10 and 11, hoteliers from all over the United States converged in Washington, D.C. for the Legislative Action Summit. This annual event,...

New Moxy Opens in New York’s East Village

New York - Moxy NYC East Village has opened on East 11th Street between Third and Fourth Avenues in the heart of East Village, New York. Part...
front desk check in

Using the Customer Experience to Drive ROI

The heart of hospitality is all about human connection and creating experiences that are memorable and authentic. Delivering this level of service requires effort,...

Our View

CLOSE
CLOSE