Businessman walking in hotel lobby with suitcase and using his smart phone. Male business traveler in hotel hallway with cellphone and luggage.

Five Guest Engagement Strategies—and How Much Staff Effort They Require

An engaged guest is a loyal guest and the most effective salesperson a property has. Understanding how to engage guests is essential for a...
booking

Top 12 Sources of Hotel Booking Revenue in 2018

DALLAS—Guest acquisition platform SiteMinder recently unveiled its annual lists of the channels that brought the highest total booking revenue to hotels in the United...
Bartech Hotel Minibar

The Future of the Hotel Minibar is Automation

From booking stays to accessing guestrooms and requesting amenities, today’s guests have made their preferences for immediate service overwhelmingly clear to hoteliers. Yet when...
Ruby Wang - St Giles 360

Three Hospitality Technology Innovators of 2018

A multi-faceted industry, there are more opportunities in hospitality to innovate, disrupt, and generally shake things up than in other business arenas. Innovating is...
Honeywell

Honeywell Launches INNCOM INNcontrol 5 Energy Management and Guestroom Control System

ATLANTA–Honeywell has launched a new platform for energy management and guestroom control: INNCOM INNcontrol 5 (IC5). The new system allows operators to monitor and...

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SONIFI partners with NEOU to deliver fitness content to hotel guests.

HITEC Update: Eight Hotel Tech Launches and Integrations

SONIFI Introduces SORA, Partners With NEOU and TraknProtect SONIFI Solutions has introduced its new SORA platform, a visual complement to a guest's overall stay that...
AI virtual agent

RLH Corporation Launches AI Virtual Agent for Central Reservations

DENVER—RLH Corporation announced today that the company has deployed an industry-first artificial intelligence (AI) virtual agent for central reservations to support all of its...
TownePlace Suites by Marriott Cedar Rapids/Marion

TownePlace Suites by Marriott Opens in Marion, Iowa

Marion, Iowa—Marriott International’s TownePlace Suites by Marriott Cedar Rapids/Marion is now open for business. The new hotel will operate as a Marriott franchise owned...

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