Six Missteps to Avoid When Capturing and Actioning Guest Feedback
In today's economy, consumers are highly informed and offer loyalty to brands with certain expectations for communication between brands and their customers. In this...
Why Direct Booking Maximizes Data, Loyalty, and Profits
As hotels struggle with rising costs, many are redoubling efforts to have customers book direct to cut out not only the fees associated with...
Are Robots and Chatbots Ready for the Lodging Industry?
Physical robots remain relatively uncommon in the hotel industry. Nevertheless, some hotels are experimenting with robots who cook, clean, and greet guests.
At the front...
What the Launch of the Business Travel Performance Index Could Mean for Hotels
With so many booking channels available today, corporate travelers aren’t always using the appropriate channels when choosing accommodations for business travel. This is making...
Five Tips for Incorporating Influencers Into Marketing Strategies
Within the last decade, hotel and travel marketing has been changed forever. The era of the billboard ad is rapidly coming to an end,...
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Marriott International Announces Agreements to Bring Three Brands to Calgary
Marriott International, Inc. and Truman announced plans to open three hotels in Calgary, including W Calgary, JW Marriott Calgary, and an Autograph Collection Hotel...
Extended Stay Lodging Association and Kalibri Announce Third Regional ExStay Workshop
WASHINGTON—The Extended Stay Lodging Association (ESLA) and Kalibri announced the third quarterly event in their ExStay Workshop series, scheduled for July 30, 2025, in...
Canopy by Hilton Debuts in Nashville, Tennessee
NASHVILLE, Tennessee—Hilton lifestyle brand Canopy by Hilton has debuted in Nashville with the opening of Canopy by Hilton Nashville The Gulch. The hotel includes...
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