Marriott’s Voyage Program Wins Top IMPACT Award

BETHESDA, Md.—Marriott International’s Voyage Program received the top award at the 2015 WhatWorks Award Program at Bersin by Deloitte’s annual research conference, IMPACT 2015....
Snow King Resort

Investing in Human Capital Is Essential for a Successful Hotel

In the hotel industry, investment can mean many things. Financial transactions like the purchase of a property or a brand-mandated PIP are typically top-of-mind,...
Unconscious bias

Besting Unconscious Bias

There are several well-known laws in the United States meant to prevent blatant discrimination and ensure equal treatment and consideration of individuals under the...

Revised Training Program Highlights Service Strategies for Travelers with Disabilities

Orlando, Fla. — Responding to a quickly growing segment of the traveling population, the American Hotel & Lodging Educational Institute (AHLEI) has revised Elements...
Manager and Professional Training

AHLEI Debuts Online Leadership Course for Hospitality Managers

Orlando, Florida—Hospitality operations depend on their employees to deliver service that keeps guests coming back, and employee success depends on having trained managers with...
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14 Hotel Companies Among 2019 Best Employers for Diversity

Fourteen hotel companies are among this year's Best Employers for Diversity, according to Forbes magazine. The list, which recognizes organizations for their commitment to...
cockroach pests

How to Spot and Get Rid of Common Household Pests in Hotels

Running a business in the hospitality industry is a tough task, and when pests are added to the equation, it can get even more...
New York City

Five Markets With the Most Hotel Construction

Analysts at Lodging Econometrics recently reported the top five markets with the largest hotel construction pipelines for the third quarter of 2018. The number...
Women in LODGING 2018

15 Women Moving Up Hospitality’s Career Ladder

Over the past few years, more and more women seem to be climbing to the top ranks of the hotel industry. This isn’t a coincidence—woman...