Room Attendants

Three Tips for Training New Room Attendants

Guestroom cleaning is labor intensive, repetitive, and requires careful attention to detail. Hence, it is understandable that when training new room attendants, it will...
National Academy Foundation - DC students visit Marriott International headquarters on November 27, 2017

NAF Celebrates More than 30 Years of Hospitality Education

Since 1982, students in high-need communities across the country have been offered unique educational experiences through NAF. NAF gives high school students access to...
Trading Places - job swapping

Trading Places: Managers ‘Walk the Walk’ of Hotel Staff

According to The Chase Park Plaza’s Director of Marketing and Sales Frederik Houben, job swapping, such as was recently implemented at The Chase Park...
adult on computer and phone

Online Schools Connect Hospitality Professionals Around the World with New Skills

The Hotel School at Cornell University has been teaching future executives the ropes of the hospitality business for the past 100 years. In the...
front desk

How Employee Engagement Impacts Labor Shortages

Andrew Hazelton is a managing director at AETHOS Consulting Group—a global hospitality advisory firm serving the hotel, restaurant, casino, cruise line, club, and travel...
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A diverse team holds hands, representing diversity and workplace culture

14 Hotel Companies Among 2019 Best Employers for Diversity

Fourteen hotel companies are among this year's Best Employers for Diversity, according to Forbes magazine. The list, which recognizes organizations for their commitment to...
cockroach pests

How to Spot and Get Rid of Common Household Pests in Hotels

Running a business in the hospitality industry is a tough task, and when pests are added to the equation, it can get even more...
New York City

Five Markets With the Most Hotel Construction

Analysts at Lodging Econometrics recently reported the top five markets with the largest hotel construction pipelines for the third quarter of 2018. The number...
Women in LODGING 2018

15 Women Moving Up Hospitality’s Career Ladder

Over the past few years, more and more women seem to be climbing to the top ranks of the hotel industry. This isn’t a coincidence—woman...
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