Front-desk staff

How to Hire the Best Front-Desk Team

The front desk serves as the gatekeeper and the heart of a hotel—the hub that greets guests, acts as a local guide, answers questions,...

On the Move: This Week’s Comings and Goings

Preferred Hotels & Resorts has added three talented women to its leadership team; Michelle Woodley will oversee sales, marketing, and customer relations departments and...
Student online learning laptop

Hilton and Cengage Help Employees Earn a High School Diploma

Many hospitality workers are fortunate to receive higher education–however, a percentage of workers who never completed high school are often left without access to...

Extended Stay America CFO Jonathan Halkyard Appointed as CEO

CHARLOTTE, N.C.—The Boards of Directors of Extended Stay America, Inc. and its paired-share REIT, ESH Hospitality, Inc., announced that they have appointed Jonathan S....

Four Tips To Retain Employees

Every company wants great employees—without them, a company can’t survive. That’s especially true in the hospitality industry where employees are the face of a...
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