Five Guest Engagement Strategies—and How Much Staff Effort They Require
An engaged guest is a loyal guest and the most effective salesperson a property has. Understanding how to engage guests is essential for a...
Marriott Announces COVID-19 Testing Availability and Health Protocol Options for Groups
BETHESDA, MARYLAND — Marriott International this week identified health protocol options, including COVID-19 testing, which meeting professionals may select for group meetings at certain...
How To Boost Occupancy in the First Quarter
The first quarter of the year is both a critical and challenging time for hoteliers. LODGING checked in with Michael Tall, president and chief operating officer...
How Hotels Can Bounce Back by Accommodating the “New Norm”
The global COVID-19 pandemic hasn't spared hotels in the slightest. As states across the country begin to lift stay-at-home orders, properties can once again...
Hilton Rolls Out Hybrid Solutions for Meetings and Events
MCLEAN, Va.—In response to the shift in how people meet and celebrate in the era of COVID-19, Hilton announced its set of Hilton EventReady...
