Businessman walking in hotel lobby with suitcase and using his smart phone. Male business traveler in hotel hallway with cellphone and luggage.

Five Guest Engagement Strategies—and How Much Staff Effort They Require

An engaged guest is a loyal guest and the most effective salesperson a property has. Understanding how to engage guests is essential for a...
Marriott Connect With Confidence meeting setup

Marriott Announces COVID-19 Testing Availability and Health Protocol Options for Groups

BETHESDA, MARYLAND — Marriott International this week identified health protocol options, including COVID-19 testing, which meeting professionals may select for group meetings at certain...
Boosting occupancy in the first quarter

How To Boost Occupancy in the First Quarter

The first quarter of the year is both a critical and challenging time for hoteliers. LODGING checked in with Michael Tall, president and chief operating officer...
face mask suitcase travel - new norm

How Hotels Can Bounce Back by Accommodating the “New Norm”

The global COVID-19 pandemic hasn't spared hotels in the slightest. As states across the country begin to lift stay-at-home orders, properties can once again...
Two people sit at a conference table waving at three people attending virtually visible on a screen at a hybrid meeting

Hilton Rolls Out Hybrid Solutions for Meetings and Events

MCLEAN, Va.—In response to the shift in how people meet and celebrate in the era of COVID-19, Hilton announced its set of Hilton EventReady...
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