The One Practice That Will Earn a Meeting Planner’s Trust
Even with the best of intentions, some hotel sales managers unwittingly prioritize winning the sale before building trust with the meeting planner. By simply...
Five Closing Tactics to Book Group Business
Blazingly successful group sales managers and directors don’t wait to initiate the close. They work the close right from the start.
Today’s meeting planners are...
Six Concerns That Meeting Planners Have in 2018
Eden Prairie, Minn.—Budgets, security of content, advanced AV and technical services, and the challenges of meeting the increasingly complex dietary demands of a more...
Kalibri Labs Report Reveals Increased Intermediation in the Groups and Meetings Segment
A new Kalibri Labs report reveals increased intermediation in the groups and meetings segment of the hotel industry, the associated costs, and future projections....
BENCHMARK Reveals Top 10 Meeting Trends for 2018
Houston, Texas—Global hospitality company BENCHMARK has released its "Top Meeting Trends for 2018" as observed by its properties. Benchmark operates 70 hotels, resorts, and...
Kindred Resorts & Hotels Forecasts Meeting Trends for 2018
Kindred Resorts & Hotels, a collection of independent hotels and resorts focused on the group and meetings market in North America, conducted a survey...
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Five Markets With the Most Hotel Construction
Analysts at Lodging Econometrics recently reported the top five markets with the largest hotel construction pipelines for the third quarter of 2018. The number...
The Room Key: How To Handle an Angry Guest
The Room Key is LODGING's advice column for hoteliers, managers, and team members at all levels of hospitality. Experts will answer questions on everything from...
12 Ways to Increase Hotel Security
Even when hotels have strong security policies and procedures in place, they are still vulnerable to cyber attacks, break-ins, theft, fraud, and other crimes....
Mountain Lake Lodge—Home of ‘Dirty Dancing’—Makes a Renovation Comeback
Located on an extensive 2,600-acre nature preserve in Pembroke, Va., Mountain Lake Lodge has an interesting history, to say the least. Opened in 1851 and purchased...