Driving Holiday Business: 12 Ways Hotels Are Attracting Guests This Season
As the end of the year approaches, hoteliers are tapping into old traditions and new trends alike to drive business. Below are 12 unique...
15 Ways Hotels Are Celebrating the Holidays With Guests
As the holiday season goes into full swing, hotels are rolling out special programming, packages, and amenities to help their guests enjoy the spirit...
Six Missteps to Avoid When Capturing and Actioning Guest Feedback
In today's economy, consumers are highly informed and offer loyalty to brands with certain expectations for communication between brands and their customers. In this...
Canine Concierge Becomes Hotel’s Instagram Star
Leo, a concierge at the Hyatt Regency Dallas, has been a full-time employee for two years and received a meeting planner pin for his...
The Waldorf Astoria Chicago Adds Bedside Reading Program
CHICAGO—The Waldorf Astoria Chicago has launched a new guest offering with Bedside Reading, a hotel amenity that places books by the bedsides in five-star...
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Boston University School of Hospitality Administration Presents First Icon Award to Dick Friedman, President...
BOSTON — Boston University’s School of Hospitality Administration (BU SHA) announced Dick Friedman as the first recipient of its Icon Award, to be presented...
AHLA Names Matt Carrier Vice President of Innovation Policy and Research
WASHINGTON, D.C. — The American Hotel & Lodging Association (AHLA) announced several additions to its staff as part of the association’s efforts to deepen...
Miami Hotels Shatter Super Bowl Weekend Records
BROOMFIELD, Colo. — Miami hotel performance exceeded projections and reached record levels in both average daily rate (ADR) and revenue per available room (RevPAR)...
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