Guest Experience News and Trends for the Hotel Industry

Three Tips for Using Gamification To Engage Guests

Guest Experience Aron Ezra - May 13, 2019

A mid-sized hospitality company had a problem—almost no one was liking or clicking on their social media posts. The solution took an out-of-the-box approach:...

Hilton Connected Room - Netflix partnership

Hilton Teams Up With Netflix for In-Room Streaming

Guest Experience Lodging Staff - January 25, 2019

MCLEAN, Va.—Hilton and Netflix are teaming up to create a more personalized travel experience by allowing guests to stream their favorite Netflix series, movies,...

Virtual Reality: A New Hotel Amenity

Guest Experience Alyssa Gautieri - April 6, 2017

From underwater adventures to first-person shooting games, hotel guests can now experience a range of virtual reality scenes at The Viceroy Group’s Hotel Zetta...

Accommodating Guests’ Dietary Needs with Better Menu Labeling

Guest Experience Christine Killion - February 12, 2018

Travel is a routine disruptor. A guest’s daily run, full night’s sleep, or commitment to eat healthy may take a back seat when on...

Woman working at a hotel handing a loyalty card or card key at the front desk

Preferred Hotels & Resorts Launches ‘I Prefer Alliance’ Loyalty Platform for Independent Hotels

Guest Experience Lodging Staff - February 21, 2019

Preferred Hotels & Resorts has launched I Prefer Alliance, a new loyalty platform that allows independent hotels and regional hotel brands to extend full...