Turning Guests into Loyal Customers
To enjoy long-term success in hospitality, hotels must seek out and engage repeat guests. In order to encourage a wave of consistent repeat guests,...
Serving Stayovers: 5 Often Overlooked Tasks
Often, there are more than 100 tasks that a room attendant must complete. While a housekeeper typically spends 20-30 minutes cleaning an on-change room,...
J.D. Power Rates Guest Satisfaction of Hotel Loyalty Programs
COSTA MESA, Calif.—A key driver of hotel loyalty member satisfaction is having a diverse portfolio of reward options, according to the J.D. Power 2017...
Tech Buzz
Remember when hotel guests got excited over free HBO and still-in-the-theater movies on pay-per-view? Pete Sears, a 24-year Hyatt veteran, recalls those simpler days....
Lost and Found: Legal Implications and Guest Expectations
Sometimes, guests forget to take all of their belongings with them when they check out of a hotel. When a room attendant finds left-behind...