Above and Beyond
From bellhops and front desk clerks to housekeepers and maintenance staff, every hotel worker plays an instrumental role in the quality of service guests...
Flexible Checkout: the Latest Direct Booking Amenity
Hotels continue to test the waters of flexible checkout practices that allow guests to extend their stay beyond the mid-day standard. Two years ago,...
Complimentary Ceremonies: Amway Grand Plaza Opens Ballroom for Intimate Weddings
In the early months of the COVID-19 pandemic, a staff member at Amway Grand Plaza, a Curio Collection by Hilton hotel in downtown Grand...
Revised Training Program Highlights Service Strategies for Travelers with Disabilities
Orlando, Fla. — Responding to a quickly growing segment of the traveling population, the American Hotel & Lodging Educational Institute (AHLEI) has revised Elements...
Edition Hotels Introduces In-Room Fitness Amenities
Ian Schrager’s Edition Hotels, a brand collaboration with Marriott, have partnered with next-generation wellness collective Yoga For Bad People, to produce a series of...