Guest Experience

Technology, the Connected Traveler, and the Guest Experience

For a moment, put yourself in the shoes of a typical smartphone user who happens to be searching for a hotel room. What kind...

Sycuan Casino Partners with OfferCraft

Sycuan Casino in San Diego, Calif., announced a deal today with OfferCraft, a company that blends software and science to make incentives more fun,...
Choice AMResorts

Choice Onboards More Than 50 AMResorts-Branded Properties to its Network

ROCKVILLE, Md.—Choice Hotels International, Inc. has completed onboarding more than 50 AMResorts-branded properties to its network. The move is part of a strategic agreement...
bath-towels-bathroom-black-and-white-282892

Serving Stayovers: 5 Often Overlooked Tasks

Often, there are more than 100 tasks that a room attendant must complete. While a housekeeper typically spends 20-30 minutes cleaning an on-change room,...
Deerfield Health Retreat & Spa

Redefining a Health Retreat for a New Generation

Joan Wolff’s mother wanted to be in business for herself following a weekend getaway at a wellness retreat. She believed she could run a...

Most Popular

The Skyline Lodge in Highlands, N.C.

Indigo Road Adds The Skyline Lodge, Plans Renovations for the Boutique Property

CHARLESTON, S.C. — The Indigo Road Hospitality Group recently added The Skyline Lodge in Highlands, N.C., to its growing portfolio of F&B-driven boutique hotels....
Graduates complete their education

‘This Is Our Time’: AHLAF Scholarship Recipients Plan for a Future in Hospitality

Quanifah Williams and her mother would cook together when she was growing up. Cooking was always a happy part of her day and allowed...
Carol Lynch on Wyndham Business

Wyndham Sales SVP Talks Pandemic Strategies and Initiatives

Carol Lynch, senior vice president of sales at Wyndham Hotels & Resorts, says being able to keep the company’s sales team in place during...