Above and Beyond

From bellhops and front desk clerks to housekeepers and maintenance staff, every hotel worker plays an instrumental role in the quality of service guests...

Flexible Checkout: the Latest Direct Booking Amenity

Hotels continue to test the waters of flexible checkout practices that allow guests to extend their stay beyond the mid-day standard. Two years ago,...
Pantlind Ballroom at Amway Grand Plaza (Photo courtesy of AHC Hospitality)

Complimentary Ceremonies: Amway Grand Plaza Opens Ballroom for Intimate Weddings

In the early months of the COVID-19 pandemic, a staff member at Amway Grand Plaza, a Curio Collection by Hilton hotel in downtown Grand...

Revised Training Program Highlights Service Strategies for Travelers with Disabilities

Orlando, Fla. — Responding to a quickly growing segment of the traveling population, the American Hotel & Lodging Educational Institute (AHLEI) has revised Elements...

Edition Hotels Introduces In-Room Fitness Amenities

Ian Schrager’s Edition Hotels, a brand collaboration with Marriott, have partnered with next-generation wellness collective Yoga For Bad People, to produce a series of...

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coffee and muffin breakfast

Wyndham Reduces Breakfast Requirements for Economy Brands

Wyndham Hotels & Resorts announced that it is expanding franchisee relief measures by reducing breakfast requirements for its economy brands. These changes, which were...
Check in lobby mobile key

IHG Announces Digital Check-In for Hotels in the U.S. and Canada

Guests can now check-in to more than 3,000 IHG Hotels & Resorts properties across the United States and Canada through their mobile devices, computers,...

Standing Up and Out with a Cup of Joe

The very idea of standing out in a crowd—actually, just being in a crowd—seems unthinkable in these days of social distancing. However, there are...
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