Turning Guests into Loyal Customers

To enjoy long-term success in hospitality, hotels must seek out and engage repeat guests. In order to encourage a wave of consistent repeat guests,...
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Serving Stayovers: 5 Often Overlooked Tasks

Often, there are more than 100 tasks that a room attendant must complete. While a housekeeper typically spends 20-30 minutes cleaning an on-change room,...
Loyalty - reward

J.D. Power Rates Guest Satisfaction of Hotel Loyalty Programs

COSTA MESA, Calif.—A key driver of hotel loyalty member satisfaction is having a diverse portfolio of reward options, according to the J.D. Power 2017...

Tech Buzz

Remember when hotel guests got excited over free HBO and still-in-the-theater movies on pay-per-view? Pete Sears, a 24-year Hyatt veteran, recalls those simpler days....
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Lost and Found: Legal Implications and Guest Expectations

Sometimes, guests forget to take all of their belongings with them when they check out of a hotel. When a room attendant finds left-behind...

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COVID-19 vaccine

More Than 50,000 Hotels Offered as Vaccine Administration Sites

On Thursday, the American Hotel & Lodging Association (AHLA) sent a letter to the Biden Administration transition team, the Centers for Disease Control and...
Meeting attendees wear face masks

Knowland Releases U.S. Meetings and Events Data for December

ARLINGTON, Va. — December U.S. monthly meetings and events volume decreased 39 percent over the previous month, according to the latest data from Knowland,...
A woman watches TV in a hotel room

TV Viewership Increases 49.3 Percent in Occupied Hotel Rooms During Pandemic

PLANO, Texas — U.S. technology provider Enseo recently released a whitepaper analyzing guest television viewership during the COVID-19 pandemic, revealing a 49.3 percent increase...