How Hotels Can Build a Local Market Base

The most important distribution channels you have are walk-up, direct, and drive-by business from your local market. The strongest performing hotels shoot for at...
survey results - customer experience

Getting the Most Out of Online Survey Results

Surveys are useful tools for gauging what guests are feeling. The results can notify hoteliers of new problems as they arise and highlight areas...
GDPR - Personal Data Security

How 
GDPR Privacy Rules Will Impact U.S. Hoteliers

Nearly everyone in the United States is accustomed to the seemingly unstoppable spread of their personal information. Buying from one online retailer may lead...

The Benjamin is Serious About Sleep

Despite all the bells and whistles applied to improve guest satisfaction scores, hotels still need to deliver at the most basic level to keep...

Delta Privilege, Hilton HHonors Rank Highest Among Hotel Loyalty Programs

Delta Privilege and Hilton HHonors ranked highest in a tie in overall customer satisfaction with hotel loyalty/rewards programs, according to a report released by...
Thanksgiving Dinner

Six Ways Hotels Are Helping Guests Celebrate Thanksgiving

Hotels across the United States are offering guests a range of feasting and entertainment options to celebrate Thanksgiving Day. From a traditional Thanksgiving dinner...

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GLo McCook

Best Western Breaks Ground on GLō McCook Outside of Chicago

Phoenix—Best Western Hotels & Resorts broke ground on its latest GLō location in the Chicago suburb of McCook, Illinois. The hotel is owned by...
Social media

Social Media Hits and Misses

Social media connects our world, providing travelers a means to explore places and cultures before actually experiencing them. An account, hashtag, or a single...
Ripple Maker

Four Companies Innovating Hotel F&B in 2018

A multi-faceted industry, there are more opportunities in hospitality to innovate, disrupt, and generally shake things up than in other business arenas. Innovating is...

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