Revised Training Program Highlights Service Strategies for Travelers with Disabilities
Orlando, Fla. — Responding to a quickly growing segment of the traveling population, the American Hotel & Lodging Educational Institute (AHLEI) has revised Elements...
Bandwidth Growth: Preparing for Guests’ Needs and Experiences
The hospitality industry has experienced a tough few years. The pandemic and inflation brought new challenges and guest demands and expenses, and the last...
When Illness Strikes Out-of-Town Guests
Even the most careful of vacation plans rarely take into consideration what to do in case of unexpected illness or injury. While serious accidents...
Five Elements That Make Guests Feel at Home in Hotels
The days of matching décor and furniture in every hotel guestroom are fading away. More recently, guests expect their accommodations to act as a...
Hyatt: Pet-Friendly Hotels Remain Important to Guests
CHICAGO—According to the 2021-2022 APPA National Pet Owners Survey, there are more pet owners than ever before and 25 million dog owners seeking out...