Tag: operations
Technology-Supported Operations Leave More Time for Hospitality
Early this year, news broke that the Henn-na Hotel in Sasebo, Japan was laying off half of its workforce. What made this news particularly...
Checking In With Terri Ryan of Choice Hotels
In the fall of last year, Terri Ryan joined Choice Hotels International as vice president of brand operations for upscale brand Cambria Hotels. With...
Checking In With Colleen Keating, IHG’s COO, Americas
IHG’s recently appointed chief operating officer for the Americas, Colleen Keating, is now responsible for leading the operations for more than 4,000 IHG hotels...
Overcoming Three Common Disruptions to Efficient Housekeeping
Housekeeping is a methodical and repetitive process that requires acute attention to detail. To ensure that nothing is missed, room attendants are trained to...
How To Handle an Angry Guest
Have a question for our experts? Submit it here.
What’s the best way to handle an angry and aggressive guest?
In hospitality, the road to success...