Ask Anthony Melchiorri

Ask Anthony: Advice for Burn Out and Career Change

I’m finding myself burnt out and considering a career change. Should I stay in the hotel industry? The hospitality industry is not for everyone. You...
Arne Sorenson

Industry Establishes Arne Sorenson Social Impact Leadership Award

LOS ANGELES—The American Hotel & Lodging Association (AHLA), The American Hotel & Lodging Foundation, and The BHN Group announced a new award to recognize...
Hotel bookings - book direct - mobile tipping

Three Tips for Winning Over Guests in 2021

The year 2020 was unlike any year the world could have imagined, and it was one of the most devastating years for the hospitality...
Payment security concept

Three Things Hoteliers Should Know About Unjustified Chargebacks

Since chip-and-PIN technology became mandatory in the United States, the standards for contesting credit card chargebacks have changed. Chip technology has become essential to...
A couple at home uses a laptop to shop for a hotel and make travel plans.

Welcome Travelers Back with an Improved Digital Lobby

A hotel’s digital presence has never been more important. While call centers and traditional travel agents still remain relevant for some, in general, travelers...
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IHG’s Garner Brand Grows Across Company’s EMEAA Region

LONDON—IHG Hotels & Resorts continued the growth of its newest midscale conversion brand Garner hotels, now available across IHG’s Europe, Middle East, Asia &...

CoStar: U.S. Hotel Rooms Construction Grows Year-Over-Year

WASHINGTON—The volume of U.S. hotel rooms under construction grew year over year for the first time since June 2023, according to CoStar's March 2024...

Wyndham Business Program Manages Company Travel

PARSIPPANY, New Jersey—Designed for businesses of all types and sizes, the Wyndham Business program manages companies' travel needs with the all-new Wyndham Rewards Business,...
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