10 Steps From FEMA for Developing an Emergency Response Plan
FEMA offers the following 10 steps for businesses like hotels to develop an emergency response plan.
Review hazard or threat scenarios.
Review hazard or threat scenarios...
The Room Key: How To Handle an Angry Guest
The Room Key is LODGING's advice column for hoteliers, managers, and team members at all levels of hospitality. Experts will answer questions on everything from...
Fours Tips for Creating a Successful Company With Staying Power
Brian Wogernese, president and CEO of Cobblestone Hotels, has been in the hotel business for almost 30 years. He was introduced to the industry...
Why Revenue and Marketing Managers Should Work Together
“You might feel a slight sting.”
These are the last words we hear before the prick of the needle, but with that little sting comes...
Three Hospitality Leaders on the Role of Revenue Management in Today’s Industry
At the 2018 Revenue Strategy Summit, hospitality leaders spoke about the role of revenue management in today’s hotel industry.
"You have to understand what questions...
Besting Unconscious Bias
There are several well-known laws in the United States meant to prevent blatant discrimination and ensure equal treatment and consideration of individuals under the...
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Five Markets With the Most Hotel Construction
Analysts at Lodging Econometrics recently reported the top five markets with the largest hotel construction pipelines for the third quarter of 2018. The number...
The Room Key: How To Handle an Angry Guest
The Room Key is LODGING's advice column for hoteliers, managers, and team members at all levels of hospitality. Experts will answer questions on everything from...
12 Ways to Increase Hotel Security
Even when hotels have strong security policies and procedures in place, they are still vulnerable to cyber attacks, break-ins, theft, fraud, and other crimes....
Mountain Lake Lodge—Home of ‘Dirty Dancing’—Makes a Renovation Comeback
Located on an extensive 2,600-acre nature preserve in Pembroke, Va., Mountain Lake Lodge has an interesting history, to say the least. Opened in 1851 and purchased...