Industry Establishes Arne Sorenson Social Impact Leadership Award
LOS ANGELES—The American Hotel & Lodging Association (AHLA), The American Hotel & Lodging Foundation, and The BHN Group announced a new award to recognize...
Three Tips for Winning Over Guests in 2021
The year 2020 was unlike any year the world could have imagined, and it was one of the most devastating years for the hospitality...
Three Things Hoteliers Should Know About Unjustified Chargebacks
Since chip-and-PIN technology became mandatory in the United States, the standards for contesting credit card chargebacks have changed. Chip technology has become essential to...
Welcome Travelers Back with an Improved Digital Lobby
A hotel’s digital presence has never been more important. While call centers and traditional travel agents still remain relevant for some, in general, travelers...
On-Property De-escalation: Guidelines for Dealing With Agitated Guests
The vast majority of risks to hotel security are posed by unruly guests or patrons of the hotel bar who have had one too...