Three Things Hoteliers Should Know About Unjustified Chargebacks
Since chip-and-PIN technology became mandatory in the United States, the standards for contesting credit card chargebacks have changed. Chip technology has become essential to...
Welcome Travelers Back with an Improved Digital Lobby
A hotel’s digital presence has never been more important. While call centers and traditional travel agents still remain relevant for some, in general, travelers...
On-Property De-escalation: Guidelines for Dealing With Agitated Guests
The vast majority of risks to hotel security are posed by unruly guests or patrons of the hotel bar who have had one too...
Six Steps to Unlocking Guest Demand During COVID
U.S. hotels are suffering historically low occupancy rates, and have lost billions in room revenue while shedding millions of jobs since March. According to...
Three Ways Small Market and Independent Hotels Can Propel the Industry Forward
Consumers are eager to get out and travel; however, they aren’t racing to travel abroad or go anywhere long-distance. According to a global hospitality recovery...