Ask Anthony Melchiorri

Ask Anthony: Advice for Burn Out and Career Change

I’m finding myself burnt out and considering a career change. Should I stay in the hotel industry? The hospitality industry is not for everyone. You...
Arne Sorenson

Industry Establishes Arne Sorenson Social Impact Leadership Award

LOS ANGELES—The American Hotel & Lodging Association (AHLA), The American Hotel & Lodging Foundation, and The BHN Group announced a new award to recognize...
Hotel bookings - book direct - mobile tipping

Three Tips for Winning Over Guests in 2021

The year 2020 was unlike any year the world could have imagined, and it was one of the most devastating years for the hospitality...
Payment security concept

Three Things Hoteliers Should Know About Unjustified Chargebacks

Since chip-and-PIN technology became mandatory in the United States, the standards for contesting credit card chargebacks have changed. Chip technology has become essential to...
A couple at home uses a laptop to shop for a hotel and make travel plans.

Welcome Travelers Back with an Improved Digital Lobby

A hotel’s digital presence has never been more important. While call centers and traditional travel agents still remain relevant for some, in general, travelers...
Advertisement

Most Popular

Stamping His Hotel Legacy: New U.S. Travel Chair Chris Nassetta Looks to Remove Barriers...

As president/CEO of Hilton, Chris Nassetta has frequently referred to the current period of time as the “Golden Age of Travel,” and after stepping...
Savannah

The Kimpton Brice Completes Full-Property Renovation

SAVANNAH—The Kimpton Brice, located in the Historic District of Savannah, Georgia, announced the completion of a full-property refresh. The renovations included the hotel’s lobby,...
Grice

Positioning Clients for Success: CBRE President on Innovative Services and Industry Trends

As president and head of CBRE Hotels in the Americas, Bill Grice leads a team of over 225 capital markets, advisory, project management, and...
Advertisement