Ask Anthony Melchiorri

Ask Anthony: Balancing Self-Care With Limited Resources at Work

How do you balance self-care when you have limited staffing or resources at work? Maintaining consistent standards is not easy. It separates five-star from four-star...
Ask Anthony Melchiorri

Ask Anthony: Advice for Burn Out and Career Change

I’m finding myself burnt out and considering a career change. Should I stay in the hotel industry? The hospitality industry is not for everyone. You...
Arne Sorenson

Industry Establishes Arne Sorenson Social Impact Leadership Award

LOS ANGELES—The American Hotel & Lodging Association (AHLA), The American Hotel & Lodging Foundation, and The BHN Group announced a new award to recognize...
Hotel bookings - book direct - mobile tipping

Three Tips for Winning Over Guests in 2021

The year 2020 was unlike any year the world could have imagined, and it was one of the most devastating years for the hospitality...
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Three Things Hoteliers Should Know About Unjustified Chargebacks

Since chip-and-PIN technology became mandatory in the United States, the standards for contesting credit card chargebacks have changed. Chip technology has become essential to...
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Inside the Current Pipeline: Chains Represent 80 Percent of U.S. Hotel Construction

Over the past decade, the room inventory of U.S. hotel chains has grown more rapidly than that of independent hotels. Current trends indicate this...

AHLA: Industry Groups Celebrate National Hotel Employee Day

WASHINGTON—Hotel industry groups—including the American Hotel & Lodging Association (AHLA), the Asian American Hotel Owners Association (AAHOA), the National Association of Black Hotel Owners,...

IHG Hotels & Resorts Introduces Vignette Collection to the Maldives

MALDIVES—IHG Hotels & Resorts announced a partnership with Roxy-Pacific Holdings Pte Ltd to introduce its Vignette Collection brand to the Maldives. The conversion deal...
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