Mo Khanat

Delivering Truly Great Customer Service Is Critical—Now More Than Ever

If we’ve learned anything in the past few months, it is that unexpected things can happen to anyone at any time. No one is...
2020

Hotels: Learn From the Past and Prepare for the Future

The following article is from the perspective of Marco Benvenuti, co-founder of Duetto. The COVID-19 pandemic is a black swan event—unprecedented in scale and impact. It...
Anthony Melchiorri

Ask Anthony: Three Questions for Marriott’s Manny Rappenecker

Anthony Melchiorri, hotel fixer and host of Travel Channel’s Hotel Impossible, loves dishing out advice. From sharing best practices to tackling operational issues, he’s here...
Hotel shuttle

Five Layers of Protection for Hotels Operating Shuttle Services

In recent years, data analyzed by the National Traffic Highway Safety Administration highlights the risks involved for hotels that operate a shuttle service. Many...
supplier diversity

How Supplier Diversity Gives Hoteliers a Critical Competitive Edge

A commitment to diversity practices is essential in today’s business world. It promises inclusion and support for the community in which customers live and...
Advertisement
A diverse team holds hands, representing diversity and workplace culture

14 Hotel Companies Among 2019 Best Employers for Diversity

Fourteen hotel companies are among this year's Best Employers for Diversity, according to Forbes magazine. The list, which recognizes organizations for their commitment to...
cockroach pests

How to Spot and Get Rid of Common Household Pests in Hotels

Running a business in the hospitality industry is a tough task, and when pests are added to the equation, it can get even more...
New York City

Five Markets With the Most Hotel Construction

Analysts at Lodging Econometrics recently reported the top five markets with the largest hotel construction pipelines for the third quarter of 2018. The number...
Women in LODGING 2018

15 Women Moving Up Hospitality’s Career Ladder

Over the past few years, more and more women seem to be climbing to the top ranks of the hotel industry. This isn’t a coincidence—woman...
CLOSE
CLOSE