Home Authors Posts by Gavin Philipp

Gavin Philipp

Gavin Philipp
Gavin Philipp is vice president of operations at Charlestowne Hotels.

Building Strong and Strategic Community Partnerships

A quality relationship with the local community is an essential element for success for any hotel. A community relationship ensures a property has clear visibility in its respective market, which is key in a...
angry guest

The Room Key: How To Handle an Angry Guest

The Room Key is LODGING's advice column for hoteliers, managers, and team members at all levels of hospitality. Experts will answer questions on everything from operations and F&B to finance and marketing. Have a question for...