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Gavin Philipp

Gavin Philipp
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Gavin Philipp is vice president of operations at Charlestowne Hotels.
angry guest

The Room Key: How To Handle an Angry Guest

The Room Key is LODGING's advice column for hoteliers, managers, and team members at all levels of hospitality. Experts will answer questions on everything from operations and F&B to finance and marketing. Have a question for...