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Gavin Philipp

Gavin Philipp
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Gavin Philipp is vice president of operations at Charlestowne Hotels.

Building Strong and Strategic Community Partnerships

A quality relationship with the local community is an essential element for success for any hotel. A community relationship ensures a property has clear visibility in its respective market, which is key in a...
angry guest

How To Handle an Angry Guest

Have a question for our experts? Submit it here. What’s the best way to handle an angry and aggressive guest?  In hospitality, the road to success is paved with well-handled mistakes. In fact, great hotels and...
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