Why Direct Booking Maximizes Data, Loyalty, and Profits

As hotels struggle with rising costs, many are redoubling efforts to have customers book direct to cut out not only the fees associated with...
Guest Feedback Hotels

Capturing Real-Time Guest Feedback and Service Recovery

Most hotel managers look at post-stay reviews and survey feedback as a source of truth on how frontline teams are performing. Whether it’s positive...
HITEC 2018

Hoteliers Look to Streamline and Integrate Technologies at HITEC

With nearly 400 exhibitors at this year’s Hospitality Industry Technology Exposition and Conference (HITEC) in Houston, it was clear that the current hospitality technology...
GDPR Compliance Deadline

Four Tips for Becoming GDPR Compliant

Ciske van Oosten, senior manager of the global intelligence division at Verizon’s security assurance consulting practice, and John Barchie, senior fellow at Arrakis Consulting,...
GDPR

Seven Steps to Becoming GDPR Compliant Before May 25

With less than a month to go until the General Data Protection Regulation (GDPR) goes into effect, hoteliers are running out of time to...
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14 Hotel Companies Among 2019 Best Employers for Diversity

Fourteen hotel companies are among this year's Best Employers for Diversity, according to Forbes magazine. The list, which recognizes organizations for their commitment to...
cockroach pests

How to Spot and Get Rid of Common Household Pests in Hotels

Running a business in the hospitality industry is a tough task, and when pests are added to the equation, it can get even more...
New York City

Five Markets With the Most Hotel Construction

Analysts at Lodging Econometrics recently reported the top five markets with the largest hotel construction pipelines for the third quarter of 2018. The number...
Women in LODGING 2018

15 Women Moving Up Hospitality’s Career Ladder

Over the past few years, more and more women seem to be climbing to the top ranks of the hotel industry. This isn’t a coincidence—woman...