North America Sees Slight Improvement in New Bookings
The latest edition of Duetto’s Pulse Report, which assessed hotel metrics from July 27 to August 9, is showing a slight improvement in North...
Hotels Face Digital Risks as They Return to Business
Few industries have been hit as hard by the outbreak of COVID-19 as the hotel industry. According to STR, nearly seven out of 10...
Sarah Searls on Becoming Choice’s First Chief Customer Officer
Sarah Searls has spent the majority of her career working in analytics—first for America Online and Time Warner for nearly 10 years before moving...
Three Insights on How Data Is Changing the Relationship Between Travelers and Hotels
Guest connectivity goes beyond network strength and the fastest WiFi connection. Technology is also allowing hotels to interact with guests on a more personal...
How AI Is Changing the Way Front Desk and Reservation Agents Work
According to April Weatherly, director of telephony optimization and analytics for RLH Corporation, implementing the company’s BluIP artificial intelligence (AI) phone system required planning...
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Choice Hotels Publishes 2023 ESG Report
NORTH BETHESDA, Maryland—Choice Hotels International, Inc. published its 2023 Environmental, Social, and Governance Report. The report details Choice's latest initiatives to drive sustainability across...
World of Hyatt Platform Adds More Than 700 Properties From Mr & Mrs Smith
CHICAGO—Hyatt Hotels Corporation announced that World of Hyatt is offering members access to earn and redeem at a collection of more than 700 boutique...
Lodging Econometrics: U.S. Hotel Construction Pipeline Shows Robust Growth
As seen in the Q1 2024 U.S. Hotel Construction Pipeline Trend Report from Lodging Econometrics (LE), at the end of the first quarter, there...
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