Booking travel

North America Sees Slight Improvement in New Bookings

The latest edition of Duetto’s Pulse Report, which assessed hotel metrics from July 27 to August 9, is showing a slight improvement in North...
Cybersecurity risks

Hotels Face Digital Risks as They Return to Business

Few industries have been hit as hard by the outbreak of COVID-19 as the hotel industry. According to STR, nearly seven out of 10...
Sarah Searls

Sarah Searls on Becoming Choice’s First Chief Customer Officer

Sarah Searls has spent the majority of her career working in analytics—first for America Online and Time Warner for nearly 10 years before moving...
Mother and son using a digital tablet - data

Three Insights on How Data Is Changing the Relationship Between Travelers and Hotels

Guest connectivity goes beyond network strength and the fastest WiFi connection. Technology is also allowing hotels to interact with guests on a more personal...
AI - virtual agent

How AI Is Changing the Way Front Desk and Reservation Agents Work

According to April Weatherly, director of telephony optimization and analytics for RLH Corporation, implementing the company’s BluIP artificial intelligence (AI) phone system required planning...
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