Three Hotel Execs on Making People Feel Welcome
At this year’s NYU Investment Conference, executives noted that making people feel welcome and working as a team are key to the industry’s ongoing...
Hotel Revenue Roles Provide Opportunity for Greater Impact
For the most part, you can divide those who work in the hotel industry into two categories: hotel operations and hotel ownership. If you’re...
Giving Attention To Hotel Employee Retention
Staff shortages in hospitality organizations can contribute to low employee morale, inconsistent service quality, and poor guest experiences. Furthermore, the lack of trained and...
Recruiting and Keeping Qualified Hospitality Employees
Hospitality is one of the oldest industries, one that has continued to thrive because hoteliers understand and embrace the need to innovate, evolve, and...
Worker Resource: H-2B Program Helps Seasonal Properties Thrive
The following article on the H-2B visa program by Brian Crawford, executive vice president of government affairs at AHLA, originally appeared in the June...
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A Lens on Loyalty: Program Membership, Contribution, Liability, and Costs Continue to Grow
Strong loyalty programs help hotel brands lower customer acquisition costs, increase direct-to-consumer access, and offset occupancy shortfalls during shoulder periods and weaker economic conditions....
AAA: 79.9 Million Travelers to Head 50 Miles or More From Home Over Thanksgiving
WASHINGTON, D.C.—AAA projects 79.9 million travelers will head 50 miles or more from home over the Thanksgiving holiday travel period. For the first time,...
Aloft Tallahassee Downtown Completes Communal Space and Guestroom Renovation
TALLAHASSEE—Aloft Tallahassee Downtown announced that it has recently completed a multi-million-dollar renovation, refreshing the hotel’s communal spaces and 162 guestrooms. Located on North Monroe...
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