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Hicham Jaddoud

Dr. Hicham Jaddoud, MBA, CRDE, is senior director of hospitality with North Star Mohican Casino & Resort.
Hotel staff front desk — employee retention

Giving Attention To Hotel Employee Retention

Staff shortages in hospitality organizations can contribute to low employee morale, inconsistent service quality, and poor guest experiences. Furthermore, the lack of trained and committed workers can hinder the ability of an organization to...
Skills shortage - hospitality labor

Recruiting and Keeping Qualified Hospitality Employees

Hospitality is one of the oldest industries, one that has continued to thrive because hoteliers understand and embrace the need to innovate, evolve, and respond to changing guest tastes and expectations, diversity demands, and...
Intoxicated guest

What Do You Do With an Intoxicated Guest?

Have a question for our experts? Submit it here. What do you do with an intoxicated guest? "Recently, a guest who was visibly intoxicated walked through my hotel’s lobby. This person was stumbling, slurring, and approaching other...