Guest feedback study

Three Tips for Keeping Up With Guest Feedback

Hotels today must keep up with guest feedback in real-time across a myriad of platforms ranging from social media to online review sites. Bruce...
job interview - recruitment and career development

HSMAI Foundation Launches Initiative To Build Hospitality Talent Pipeline

The Hospitality Sales and Marketing Association International (HSMAI) Foundation on Friday announced a new mission to develop talent and leadership in sales, marketing, and...
Image Credit: Michael Campasano

From Cosplay To Cornhole, Red Roof Targets Passion Travelers

COLUMBUS, Ohio—A new subset of travelers are road-tripping across the country to attend, compete in, or experience their favorite passions first-hand. Red Roof is...
Businessman walking in hotel lobby with suitcase and using his smart phone. Male business traveler in hotel hallway with cellphone and luggage.

Five Guest Engagement Strategies—and How Much Staff Effort They Require

An engaged guest is a loyal guest and the most effective salesperson a property has. Understanding how to engage guests is essential for a...
Meeting

BENCHMARK Names Top 10 Meeting Trends for 2019

The Woodlands (Houston), Texas—Benchmark recently announced its "Top Meeting Trends for 2019" as observed by the hospitality company's portfolio of properties. “We learn a...
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New York City

Five Markets With the Most Hotel Construction

Analysts at Lodging Econometrics recently reported the top five markets with the largest hotel construction pipelines for the third quarter of 2018. The number...
A diverse team holds hands, representing diversity and workplace culture

14 Hotel Companies Among 2019 Best Employers for Diversity

Fourteen hotel companies are among this year's Best Employers for Diversity, according to Forbes magazine. The list, which recognizes organizations for their commitment to...
cockroach pests

How to Spot and Get Rid of Common Household Pests in Hotels

Running a business in the hospitality industry is a tough task, and when pests are added to the equation, it can get even more...
Women in LODGING 2018

15 Women Moving Up Hospitality’s Career Ladder

Over the past few years, more and more women seem to be climbing to the top ranks of the hotel industry. This isn’t a coincidence—woman...
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