If Hospitality is About People, Where are They in Hotel Marketing?
After almost 25 years working in the lodging, tourism, and hospitality industries, there are very few things that surprise me, and never-ending change remains...
Marriott Launches Global Creative and Content Marketing Studio
Bethesda BETHESDA—Marriott International Inc. has announced the formation of a new global content studio—comprised of content development, production, and distribution teams—dedicated to publishing, distributing,...
How Long is Too Long to Leave Guests Hanging?
NEW YORK—Guests have a right to complain if hotel staff does not respond to their text requests in about 12 minutes, to emails in...
Your Good Name
When the Conrad Miami suffered a technical problem in February that significantly slowed down its elevators, General Manager Stephane Mercier found himself responding to...
Green Key Updates Meetings Certification Program
OTTAWA, Ontario—Green Key Global, in partnership with MPI Foundation Canada, announces the release of version 2.0 of the Green Key Meetings Program, a comprehensive...
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Five Markets With the Most Hotel Construction
Analysts at Lodging Econometrics recently reported the top five markets with the largest hotel construction pipelines for the third quarter of 2018. The number...
14 Hotel Companies Among 2019 Best Employers for Diversity
Fourteen hotel companies are among this year's Best Employers for Diversity, according to Forbes magazine. The list, which recognizes organizations for their commitment to...
How to Spot and Get Rid of Common Household Pests in Hotels
Running a business in the hospitality industry is a tough task, and when pests are added to the equation, it can get even more...
15 Women Moving Up Hospitality’s Career Ladder
Over the past few years, more and more women seem to be climbing to the top ranks of the hotel industry. This isn’t a coincidence—woman...
