The One Practice That Will Earn a Meeting Planner’s Trust
Even with the best of intentions, some hotel sales managers unwittingly prioritize winning the sale before building trust with the meeting planner. By simply...
Five Closing Tactics to Book Group Business
Blazingly successful group sales managers and directors don’t wait to initiate the close. They work the close right from the start.
Today’s meeting planners are...
Kindred Resorts & Hotels Forecasts Meeting Trends for 2018
Kindred Resorts & Hotels, a collection of independent hotels and resorts focused on the group and meetings market in North America, conducted a survey...
Seven Ways To Make Meetings and Events More Sustainable
Meetings and events are big business in the U.S. They are valued at about $1 trillion and invariably listed as one of the ten...
Building Rapport with Meeting Planners in the Digital World
When almost every client interaction has gone digital, it's critical to add personal rapport to every faceless communication—whether email, video chat, or texting. It’s...
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Five Markets With the Most Hotel Construction
Analysts at Lodging Econometrics recently reported the top five markets with the largest hotel construction pipelines for the third quarter of 2018. The number...
15 Women Moving Up Hospitality’s Career Ladder
Over the past few years, more and more women seem to be climbing to the top ranks of the hotel industry. This isn’t a coincidence—woman...
14 Hotel Companies Among 2019 Best Employers for Diversity
Fourteen hotel companies are among this year's Best Employers for Diversity, according to Forbes magazine. The list, which recognizes organizations for their commitment to...
The Room Key: How To Handle an Angry Guest
The Room Key is LODGING's advice column for hoteliers, managers, and team members at all levels of hospitality. Experts will answer questions on everything from...
