Improving Front Desk Operations Starts with an Empowered Team
The front desk experience can make or break a guest’s hotel stay. When the process is done right, the guest is delighted, either from...
F&B Management Strategies That Help Drive Revenue
When successfully managed, on-site food and beverage venues and offerings can drive significant revenue for hotels in the right markets. However, it’s important that...
Communication Is Key When Revamping Housekeeping Procedures
From bed wars to bathroom wars, the hotel industry has fought hard to maintain consumer appeal in the face of change. Over the course...
Property Improvement Plan
A property improvement plan (PIP) is required to bring a hotel in compliance with brand standards. According to HVS, an effective PIP should help...
Determining the Proper Order to Clean Guestrooms
Many housekeeping attendants often express confusion about the proper order in which guestrooms should be cleaned each day. The ideal order should be based...
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IHG Hotels & Resorts Implements Apple AirPlay at North American Hotels
NEW YORK—IHG Hotels & Resorts launched Apple AirPlay in the first phase of hotel rooms, giving guests the ability to stream content privately from...
Davidson Hospitality Group Recommits to Sustainability
ATLANTA, Georgia—Davidson Hospitality Group announced its renewed commitment to sustainability and conservational efforts through streamlined engineering management, strategic operational partnerships, food and beverage programs,...
Maverick Hotels and Restaurants Adds Two Properties to Managed Portfolio
BOSTON, Massachusetts—Maverick Hotels and Restaurants announced that it has added The York Beach Surf Club and The Sea Latch Inn, both located in York...
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