What Do You Do With an Intoxicated Guest?
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What do you do with an intoxicated guest?
"Recently, a guest who was visibly intoxicated walked through my...
The Do’s and Dont’s of Cleaning Stayover Rooms
When it comes to guests’ personal items, it can be confusing for room attendants to decipher what’s off limits. Here’s a list of do's...
Crisis Management
No one in any type of business likes to think about all the things that can go wrong over the course of a day....
How To Handle an Angry Guest
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What’s the best way to handle an angry and aggressive guest?
In hospitality, the road to success...
Five Health and Safety Tips for Hotel Staff
From clean, pressed sheets and fluffy white towels to impeccably dressed staff serving every guest with a beaming smile, many things contribute to the...
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14 Hotel Companies Among 2019 Best Employers for Diversity
Fourteen hotel companies are among this year's Best Employers for Diversity, according to Forbes magazine. The list, which recognizes organizations for their commitment to...
How to Spot and Get Rid of Common Household Pests in Hotels
Running a business in the hospitality industry is a tough task, and when pests are added to the equation, it can get even more...
Five Markets With the Most Hotel Construction
Analysts at Lodging Econometrics recently reported the top five markets with the largest hotel construction pipelines for the third quarter of 2018. The number...
15 Women Moving Up Hospitality’s Career Ladder
Over the past few years, more and more women seem to be climbing to the top ranks of the hotel industry. This isn’t a coincidence—woman...
