revenue management

Why Revenue and Marketing Managers Should Work Together

“You might feel a slight sting.” These are the last words we hear before the prick of the needle, but with that little sting comes...
front desk check in

Improving Front Desk Operations Starts with an Empowered Team

The front desk experience can make or break a guest’s hotel stay. When the process is done right, the guest is delighted, either from...
cockroach pests

How to Spot and Get Rid of Common Household Pests in Hotels

Running a business in the hospitality industry is a tough task, and when pests are added to the equation, it can get even more...
Gary Hawkins

Three Hospitality Leaders on the Role of Revenue Management in Today’s Industry

At the 2018 Revenue Strategy Summit, hospitality leaders spoke about the role of revenue management in today’s hotel industry. "You have to understand what questions...
Bed Bugs

10 Tips To Prevent Bed Bug Problems at Hotels

Summer is traditionally the time of year when bed bugs peak in activity. The causes are not well studied and could be related to...

Taking Steps to Help Prevent Suicides in Hotels

On July 20, 1995, comic book writer George Caragonne checked into the Marriott Marquis in New York City intent on taking his own life....
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New York City

Five Markets With the Most Hotel Construction

Analysts at Lodging Econometrics recently reported the top five markets with the largest hotel construction pipelines for the third quarter of 2018. The number...
angry guest

The Room Key: How To Handle an Angry Guest

The Room Key is LODGING's advice column for hoteliers, managers, and team members at all levels of hospitality. Experts will answer questions on everything from...
data breach

12 Ways to Increase Hotel Security

Even when hotels have strong security policies and procedures in place, they are still vulnerable to cyber attacks, break-ins, theft, fraud, and other crimes....
Kinley Chattanooga

Vision Hospitality Group Adds New Lifestyle Portfolio: Humanist

Chattanooga, Tenn.—Vision Hospitality Group unveiled plans for its newest boutique hospitality brand, Kinley. Kinley will be part of the overarching company’s new Humanist lifestyle...
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