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Kristen Capano

Thrive@Hilton — a team member wellness program

Industry Takes a Collective Shift Toward Team Member Wellness

The 24/7 nature of hotels makes careers in hospitality demanding both physically and mentally. While hotel team members typically excel in this fast-paced environment, it is imperative for their overall well-being that they also...
Aurora Inn Lobby

Aurora Inn: Restoring a Property to its Original Beauty

A Western-Reserve landmark that originally opened in 1927, the historic Aurora Inn in Northeastern Ohio recently concluded a three-year renovation. The hotel and event center, which is member of Choice Hotels’ Ascend Hotel Collection,...
Watergate Scandal Suite

LODGING Luminaries: Watergate Scandal Room 214 at The Watergate Hotel

The hotel industry is defined by its movers and shakers. Whether someone introduces an industry-disrupting technology or just executes a truly flawless renovation, those are the hoteliers and properties that people will remember. Every...
W Bellevue

Lake-Centric Living: W Bellevue Hotel in Washington

Built in a city known for its lake houses, technical innovation, and rugged-individualist appeal, W Bellevue hotel marks a new era of design for W Hotels in North America. Strategically placed in the center...
in-room amenities

Why Smart In-Room Amenities Are the Future of the Lodging Industry

As modern technology progresses at a faster and faster rate, hotel guest expectations are also on the rise. While this rapid advancement might be intimidating, Ted Helvey, CEO and founder of Angie Hospitality, reminds...
Lodging Front Desk A-Team

How Hotels Can Build Community Value

Jim Wefers, general manager of the Courtyard Marriott and Residence Inn in Syracuse, New York, explains how he created a close-knit community of team members at his dual-branded property. Make employees feel involved. “Approach your employees...