angry guest

The Room Key: How To Handle an Angry Guest

The Room Key is LODGING's advice column for hoteliers, managers, and team members at all levels of hospitality. Experts will answer questions on everything from...

Tips for Deep Cleaning a Hotel Guestroom

For many hotels, the slower winter months are a perfect time to ramp up deep cleaning efforts in guestrooms. Deep cleaning is the process...
Housekeeping Times

How to Calculate Housekeeping Times

Time is money. For the lodging industry, this is especially applicable when it comes to cleaning costs. Many facility managers assume they can multiply...
Food Waste

Five Ways to Reduce and Manage Food Waste in Hotels

Up to a third of all food is discarded or spoiled prior to consumption, according to the Food and Agriculture Organization of the United...

Taking Steps to Help Prevent Suicides in Hotels

On July 20, 1995, comic book writer George Caragonne checked into the Marriott Marquis in New York City intent on taking his own life....
front desk check in

Improving Front Desk Operations Starts with an Empowered Team

The front desk experience can make or break a guest’s hotel stay. When the process is done right, the guest is delighted, either from...

Most Popular

Wyndham Rewards Announces Expanded Services and New Features

This morning, Wyndham Hotels & Resorts announced the launch of several new features for their Wyndham Rewards loyalty program. Based on the needs of...
Dual-branded Hyatt Place and Hyatt House in Tampa

HRI Properties Breaks Ground on Dual-Branded Hyatt Place and Hyatt House in Tampa

TAMPA, Fla.—HRI Properties (HRIP) and Hyatt recently broke ground on a dual-branded Hyatt Place and Hyatt House in downtown Tampa. The Hyatt Place and Hyatt...
A suite at recently opened Staybridge Suites London-Heathrow Bath Road, part of IHG's existing all-suites brand portfolio.

IHG Plans To Launch an All-Suites, Upper-Midscale Brand in 2019

InterContinental Hotels Group (IHG) today released its earnings results for 2018 and an outline of the company's growth plans for 2019. Recording $27.6 billion...

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