Food Waste

Five Ways to Reduce and Manage Food Waste in Hotels

Up to a third of all food is discarded or spoiled prior to consumption, according to the Food and Agriculture Organization of the United...
cockroach pests

How to Spot and Get Rid of Common Household Pests in Hotels

Running a business in the hospitality industry is a tough task, and when pests are added to the equation, it can get even more...

Tips for Deep Cleaning a Hotel Guestroom

For many hotels, the slower winter months are a perfect time to ramp up deep cleaning efforts in guestrooms. Deep cleaning is the process...
Housekeeping Times

How to Calculate Housekeeping Times

Time is money. For the lodging industry, this is especially applicable when it comes to cleaning costs. Many facility managers assume they can multiply...
front desk check in

Improving Front Desk Operations Starts with an Empowered Team

The front desk experience can make or break a guest’s hotel stay. When the process is done right, the guest is delighted, either from...

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Matild Palace, a Luxury Collection Hotel, Budapest - Marriott Luxury Hotels

Marriott Ramps Up Luxury Hotel Openings in 2020

Bethesda, Md. — Marriott International is projected to open more than 30 luxury hotels in 2020, including several in the United States. The company...
Comings and Goings

This Week’s Comings and Goings

Choice Hotels International has promoted Sarah Searls to the newly-created role of chief customer officer. In this expanded role, Searls will create new ways...
Chatbot - guest engagement technology

Beware of Guest Engagement Technology That Disengages Guests

It’s called The Singularity—the point at which Artificial Intelligence (AI) is indecipherable from human intelligence, essentially meaning that we as humans can’t tell the...

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