Fire exit route for fire safety

Protection Preparedness: Don’t Forget About Fire Safety

While best practices for responding to the coronavirus have dominated hotel industry communications for nearly a year, hoteliers can't let down their guard, lest...
person holding a fist over a hotel front-desk bell

On-Property De-escalation: Guidelines for Dealing With Agitated Guests


The vast majority of risks to hotel security are posed by unruly guests or patrons of the hotel bar who have had one too...
HR team reading CVs, shortlisting and selecting new candidates for job interview

Five Things Hoteliers Should Know About Maintaining Business During the Pandemic

Almost a full year into the COVID-19 pandemic, the hotel industry continues to see drastic changes. To survive, hotels that are welcoming back guests...
Malware, cybersecurity, cyber-safety

Cyber-Safety in an Era of Hospitality Automation

Hoteliers beware: As the hospitality industry responds to the challenges of the coronavirus pandemic, efforts to ensure guest and employee safety through automation and...
spa worker with face mask

Five Ways to Ready Spas for Reopening

Predicting business outcomes during the COVID-19 pandemic has been nearly impossible. But one thing is for certain: Owners and operators are all changing how...
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