The Risky Business of Hotel Shuttles
It can happen in an instant, but the results can be catastrophic. A passenger van shuttling guests from airport to hotel careens off the...
Andrew Firestone’s Three Tips for Flying the Flag of an Acquired Brand
It doesn’t seem like the hotel industry is going to stop consolidating any time soon. Andrew Firestone is a founding partner at StonePark Capital,...
How Gamification Can Help Hoteliers Keep Employees Engaged and Improve Their Business
The key to developing a more engaged and skilled staff may be a little fun and games. Instead of simply teaching housekeeping staff what...
Using the Customer Experience to Drive ROI
The heart of hospitality is all about human connection and creating experiences that are memorable and authentic. Delivering this level of service requires effort,...
Creating an Auditing Strategy for Efficient Hotel Operations
What gets measures gets done, says Gavin Philipp, vice president of operations at hotel management company Charlestowne Hotels. That’s why, Philipp explains, it’s critical...
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14 Hotel Companies Among 2019 Best Employers for Diversity
Fourteen hotel companies are among this year's Best Employers for Diversity, according to Forbes magazine. The list, which recognizes organizations for their commitment to...
How to Spot and Get Rid of Common Household Pests in Hotels
Running a business in the hospitality industry is a tough task, and when pests are added to the equation, it can get even more...
Five Markets With the Most Hotel Construction
Analysts at Lodging Econometrics recently reported the top five markets with the largest hotel construction pipelines for the third quarter of 2018. The number...
15 Women Moving Up Hospitality’s Career Ladder
Over the past few years, more and more women seem to be climbing to the top ranks of the hotel industry. This isn’t a coincidence—woman...