Getting the Most Value Out of Every Guest Booking and Stay
In what is sure to be another year of change, hoteliers have to consider new ways to maximize guest value across all available revenue...
How a Next-Gen PMS Can Help Accelerate Recovery in 2021
2020 has completely disrupted the global hotel industry. From rapid cancellations to the adoption of new safety protocols, hotels have pivoted their operations to...
Protection Preparedness: Don’t Forget About Fire Safety
While best practices for responding to the coronavirus have dominated hotel industry communications for nearly a year, hoteliers can't let down their guard, lest...
On-Property De-escalation: Guidelines for Dealing With Agitated Guests
The vast majority of risks to hotel security are posed by unruly guests or patrons of the hotel bar who have had one too...
Five Things Hoteliers Should Know About Maintaining Business During the Pandemic
Almost a full year into the COVID-19 pandemic, the hotel industry continues to see drastic changes. To survive, hotels that are welcoming back guests...
