Making the Switch from Legacy Systems: Five Questions To Ask
More than three in four Americans own smartphones today, according to Pew Research Center—up from just 35 percent in 2011. In less than a...
Modernizing Hotel Security Protocols To Protect Against 21st Century Threats
From a January 2019 attack on a luxury hotel in Nairobi, Kenya, to attempted bombings and shootings at high-profile hotels in the United States,...
Technology-Supported Operations Leave More Time for Hospitality
Early this year, news broke that the Henn-na Hotel in Sasebo, Japan was laying off half of its workforce. What made this news particularly...
Five Benefits of Return To Work Programs
Even when employees are provided the best training and safety equipment, accidents happen. A carefully tailored, well-executed return to work policy is critical for...
Five Guest Engagement Strategies—and How Much Staff Effort They Require
An engaged guest is a loyal guest and the most effective salesperson a property has. Understanding how to engage guests is essential for a...
Spring Is the Best Time To Clean and Survey Building Facades
The stressors of sunlight, shifts in weather, water, building movement, and settlement can break down and deteriorate building facades, creating comfort, safety, and maintenance issues...
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Five Markets With the Most Hotel Construction
Analysts at Lodging Econometrics recently reported the top five markets with the largest hotel construction pipelines for the third quarter of 2018. The number...
15 Women Moving Up Hospitality’s Career Ladder
Over the past few years, more and more women seem to be climbing to the top ranks of the hotel industry. This isn’t a coincidence—woman...
The Room Key: How To Handle an Angry Guest
The Room Key is LODGING's advice column for hoteliers, managers, and team members at all levels of hospitality. Experts will answer questions on everything from...
14 Hotel Companies Among 2019 Best Employers for Diversity
Fourteen hotel companies are among this year's Best Employers for Diversity, according to Forbes magazine. The list, which recognizes organizations for their commitment to...
