Hotel front-desk staff member checking in a guest while wearing a face mask

Getting the Most Value Out of Every Guest Booking and Stay

In what is sure to be another year of change, hoteliers have to consider new ways to maximize guest value across all available revenue...
Woman wearing a face mask holding a phone

How a Next-Gen PMS Can Help Accelerate Recovery in 2021

2020 has completely disrupted the global hotel industry. From rapid cancellations to the adoption of new safety protocols, hotels have pivoted their operations to...
Fire exit route for fire safety

Protection Preparedness: Don’t Forget About Fire Safety

While best practices for responding to the coronavirus have dominated hotel industry communications for nearly a year, hoteliers can't let down their guard, lest...
person holding a fist over a hotel front-desk bell

On-Property De-escalation: Guidelines for Dealing With Agitated Guests


The vast majority of risks to hotel security are posed by unruly guests or patrons of the hotel bar who have had one too...
HR team reading CVs, shortlisting and selecting new candidates for job interview

Five Things Hoteliers Should Know About Maintaining Business During the Pandemic

Almost a full year into the COVID-19 pandemic, the hotel industry continues to see drastic changes. To survive, hotels that are welcoming back guests...
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