walkie talkie - legacy communication systems

Making the Switch from Legacy Systems: Five Questions To Ask

More than three in four Americans own smartphones today, according to Pew Research Center—up from just 35 percent in 2011. In less than a...
Security guard

Modernizing Hotel Security Protocols To Protect Against 21st Century Threats

From a January 2019 attack on a luxury hotel in Nairobi, Kenya, to attempted bombings and shootings at high-profile hotels in the United States,...
Bell - operations and technology

Technology-Supported Operations Leave More Time for Hospitality

Early this year, news broke that the Henn-na Hotel in Sasebo, Japan was laying off half of its workforce. What made this news particularly...
Return to work after injury

Five Benefits of Return To Work Programs

Even when employees are provided the best training and safety equipment, accidents happen. A carefully tailored, well-executed return to work policy is critical for...
Businessman walking in hotel lobby with suitcase and using his smart phone. Male business traveler in hotel hallway with cellphone and luggage.

Five Guest Engagement Strategies—and How Much Staff Effort They Require

An engaged guest is a loyal guest and the most effective salesperson a property has. Understanding how to engage guests is essential for a...
Spring Cleaning Building Facades

Spring Is the Best Time To Clean and Survey Building Facades

The stressors of sunlight, shifts in weather, water, building movement, and settlement can break down and deteriorate building facades, creating comfort, safety, and maintenance issues...
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New York City

Five Markets With the Most Hotel Construction

Analysts at Lodging Econometrics recently reported the top five markets with the largest hotel construction pipelines for the third quarter of 2018. The number...
Women in LODGING 2018

15 Women Moving Up Hospitality’s Career Ladder

Over the past few years, more and more women seem to be climbing to the top ranks of the hotel industry. This isn’t a coincidence—woman...
angry guest

The Room Key: How To Handle an Angry Guest

The Room Key is LODGING's advice column for hoteliers, managers, and team members at all levels of hospitality. Experts will answer questions on everything from...
A diverse team holds hands, representing diversity and workplace culture

14 Hotel Companies Among 2019 Best Employers for Diversity

Fourteen hotel companies are among this year's Best Employers for Diversity, according to Forbes magazine. The list, which recognizes organizations for their commitment to...
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