Protection Preparedness: Don’t Forget About Fire Safety
While best practices for responding to the coronavirus have dominated hotel industry communications for nearly a year, hoteliers can't let down their guard, lest...
On-Property De-escalation: Guidelines for Dealing With Agitated Guests
The vast majority of risks to hotel security are posed by unruly guests or patrons of the hotel bar who have had one too...
Five Things Hoteliers Should Know About Maintaining Business During the Pandemic
Almost a full year into the COVID-19 pandemic, the hotel industry continues to see drastic changes. To survive, hotels that are welcoming back guests...
Cyber-Safety in an Era of Hospitality Automation
Hoteliers beware: As the hospitality industry responds to the challenges of the coronavirus pandemic, efforts to ensure guest and employee safety through automation and...
Five Ways to Ready Spas for Reopening
Predicting business outcomes during the COVID-19 pandemic has been nearly impossible. But one thing is for certain: Owners and operators are all changing how...