Hotel Shuttles

The Risky Business of Hotel Shuttles

It can happen in an instant, but the results can be catastrophic. A passenger van shuttling guests from airport to hotel careens off the...
La Quinta Inn & Suites by Wyndham San Luis Obispo Downtown‎ - owned by StonePark Capital, of which Andrew Firestone is a partner

Andrew Firestone’s Three Tips for Flying the Flag of an Acquired Brand

It doesn’t seem like the hotel industry is going to stop consolidating any time soon. Andrew Firestone is a founding partner at StonePark Capital,...

How Gamification Can Help Hoteliers Keep Employees Engaged and Improve Their Business

The key to developing a more engaged and skilled staff may be a little fun and games. Instead of simply teaching housekeeping staff what...
front desk check in

Using the Customer Experience to Drive ROI

The heart of hospitality is all about human connection and creating experiences that are memorable and authentic. Delivering this level of service requires effort,...

Creating an Auditing Strategy for Efficient Hotel Operations

What gets measures gets done, says Gavin Philipp, vice president of operations at hotel management company Charlestowne Hotels. That’s why, Philipp explains, it’s critical...
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A diverse team holds hands, representing diversity and workplace culture

14 Hotel Companies Among 2019 Best Employers for Diversity

Fourteen hotel companies are among this year's Best Employers for Diversity, according to Forbes magazine. The list, which recognizes organizations for their commitment to...
cockroach pests

How to Spot and Get Rid of Common Household Pests in Hotels

Running a business in the hospitality industry is a tough task, and when pests are added to the equation, it can get even more...
New York City

Five Markets With the Most Hotel Construction

Analysts at Lodging Econometrics recently reported the top five markets with the largest hotel construction pipelines for the third quarter of 2018. The number...
Women in LODGING 2018

15 Women Moving Up Hospitality’s Career Ladder

Over the past few years, more and more women seem to be climbing to the top ranks of the hotel industry. This isn’t a coincidence—woman...