Marriott Rewards Loyalty Program

Marriott to Unite All Loyalty Programs in August 2018

BETHESDA, Md.—Marriott International plans to introduce one set of unified benefits across Marriott Rewards, The Ritz-Carlton Rewards, and Starwood Preferred Guest (SPG) for its...

Loyalty Members Increase, But Many Are Inactive

In 2015, major hotel chains saw the number of loyalty program members increase by an estimated 13.1 percent to more than 344 million members...
Hotel Nantipa

Hyatt and Small Luxury Hotels Expand Loyalty Partnership

CHICAGO—Hyatt Hotels Corporation and Small Luxury Hotels of the World (SLH) announced the ongoing expansion of their existing loyalty alliance. More than 200 of...
CastaDiva Resort & Spa in Lake Como, Italy

Hyatt and Small Luxury Hotels of the World Team Up on Loyalty

CHICAGO—Hyatt Hotels Corporation and Small Luxury Hotels of the World (SLH) this week announced plans to enhance the benefits of Hyatt's loyalty program. With...

Travelers Expecting Better Choices in Loyalty Redemption

SAN FRANCISCO—A survey of over 1,000 airline and hotel loyalty program members across the U.S. from Collinson Latitude, part of Collinson Group, reveals that...
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New York City

Five Markets With the Most Hotel Construction

Analysts at Lodging Econometrics recently reported the top five markets with the largest hotel construction pipelines for the third quarter of 2018. The number...
Women in LODGING 2018

15 Women Moving Up Hospitality’s Career Ladder

Over the past few years, more and more women seem to be climbing to the top ranks of the hotel industry. This isn’t a coincidence—woman...
A diverse team holds hands, representing diversity and workplace culture

14 Hotel Companies Among 2019 Best Employers for Diversity

Fourteen hotel companies are among this year's Best Employers for Diversity, according to Forbes magazine. The list, which recognizes organizations for their commitment to...
angry guest

The Room Key: How To Handle an Angry Guest

The Room Key is LODGING's advice column for hoteliers, managers, and team members at all levels of hospitality. Experts will answer questions on everything from...
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